Grow
Selling grows your business, but so do a lot of other improvements. In Grow we tell you about anything and everything that could help you do business better: management, psychology, productivity, growth hacks… Whatever gives you a clear path to success.
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Maximizing Your Live Chat Average Order Value: Key Insights for 2025
Every ecommerce brand wants to increase revenue, but doing it efficiently is the real challenge. That’s why more businesses are turning to one often-overlooked strategy: using live chat to increase average order value (AOV) and encourage repeat sales. And the numbers back it up.... read more
The 24 Best Customer Service Books in 2025
Great support turns a quick sale into a lasting relationship - and often a vocal advocate. Learning how to create those moments is the most valuable skill in business today. It’s how you transform a simple transaction into trust, and trust into vocal loyalty. This is what builds... read more
Connect with customers
LiveChat® is a complete customer service platform that delights your customers and fuels your sales
The Ultimate Guide to Live Chat Metrics: Boost Performance, Satisfaction, and Loyalty
When someone visits your site, they’re looking for more than information, they’re looking for connection. Live chat gives you the chance to meet them at that moment. And here’s why it matters: people who interact with live chat are 85% more likely to convert into paying... read more
10 Ways Live Chat Reduces Operating Costs (+ Practical Features)
Customer service is often one of a business's most resource-intensive areas, requiring large teams, long hours, and constant training. For companies aiming to scale efficiently, email or voice channels can become costly bottlenecks. Live chat is not just a modern convenience but... read more
Key Live Chat Statistics to Follow in 2025
Let’s be real. In 2025, no one’s waiting for an email reply or sitting through hold music. People want answers fast, and businesses that can deliver instant responses are the ones staying ahead. That’s why live chat is growing at a fast pace. Behind this growth is a mix of better... read more
AI Agent Examples Across Industries: What They Can Do for You
What's the first thing that comes to mind when considering an AI agent? Many people think of chatbots. They assume they're just automated systems running pre-scripted dialogues. Others think any software that automates routine tasks is an AI agent. But true AI agents are... read more
From Leads to Loyal Fans: Best CRMs for Small Businesses
Running a small business is tough, but the right customer relationship management (CRM) can make it easier. Just ask Shanterria Earley, founder of Travel Divas. What started as a side hustle booking travel for NFL fans turned into a $17 million business — thanks to CRM... read more
Top 20 Customer Service Interview Questions You Need to Prepare For
Getting ready for a customer service interview? You’re in the right place. Customer service is all about solving problems, staying patient, and keeping customers happy — even when things get stressful. You’re probably wondering what questions they’ll ask, how to make a great... read more
Top 5 Best Shopify Bots to Enhance Your Online Store Performance
In ecommerce, staying ahead of the competition often hinges on delivering a seamless and engaging customer experience. One of the most effective ways to achieve this is by leveraging Shopify bots. These intelligent tools have become indispensable for automating repetitive tasks,... read more
How to Measure Customer Service ROI Step-By-Step in 2025
Customer service is a strategic investment that can directly influence your business’s success. But how do you measure the actual value of your customer service ROI? Let’s explore how LiveChat empowers companies to deliver exceptional customer experience and quantify their... read more
What Is Growth Hacking and How to Use It in Business
For many people, “growth hacking” might sound like a buzzword. We constantly hear about growth hacking strategies, growth hacking experiments and growth hacking techniques, and the word itself gets more and more popular over time. But is it a buzzword only? It’s said that thanks... read more
All You Need to Know about Ecommerce Consulting Services
As an ecommerce entrepreneur, your goal should always be to grow your business. However, this is easier said than done, even if you have a lot of experience running an ecommerce business. Even with the best intentions, your sales figures may eventually plateau, customers... read more
Proactive Live Chat: Benefits, Example Use Cases, and More
Engaging visitors, whether first-time or returning, is essential for online businesses. The first point of contact is a great way to introduce your business, products, and services to your customers or provide help to those who need it. One of the best ways to do this is... read more
16 minutes
Jun 4, 2024
21 Customer Success KPIs You Can Follow
In the business world, numbers speak volumes, especially regarding key performance indicators (KPIs). They are a roadmap for your business's success, helping you measure important aspects like sales, customer satisfaction, and efficiency. Without KPIs, it's like driving... read more
19 minutes
May 13, 2024