At The Chat Shop we're on a mission.
To take conversation up a level.
And help businesses use those precious moments of online interaction to make bigger, better, more memorable human connections.
We're mixing innovations in AI with years of experience delivering over 2 million chats and new levels of conversational insight.
As LiveChat's #1 rated expert partner, we help businesses raise the bar in how they develop relationships with customers by increasing the impact and effectiveness of every single chat.
So you can build your business on engagement and satisfaction, once customer at a time.
How can we help you?
Live Chat Solutions
We offer a diverse range of live chat options tailored to suit the size, needs and goals of any business.
- 24/7 managed Live Chat coverage - our native English agents are available around the clock so your business is there when customers need you
- Chatbots and integrated bot/human services
- Multi-channel messaging - join customers on Facebook, WhatsApp and the other channels they're already on
- Integration with your existing tools such as CRMs, booking systems and e-commerce platforms
- Personalised reporting and analytics so you have full insight into your LiveChat success
Consulting and Training
If you’re already running your own chat service - or looking to launch one - you can take advantage of our consulting packages, including:
- Live Chat 101 - the basics of getting yourself up and running
- Optimisation and expertise - packages aimed at fine-tuning your chat service to ensure you're maximising it's full potential
- Technical development and add-ons
- Personalising your conversation flows & QA processes to maximise chat quality and deliver great conversations
I manage Customer Care and Business Development for a D2C North American based company. The Chat Shop as been instrumental in providing premier support for our customers. The agents have become an extension of my company. They provide informative and timely responses to my customers. I value their feedback on the pulse of my customers and leads so we can adapt to the changing market conditions. Providing a superior customer experience which results in higher customer retention and new customer acquisitions.
This has been a great addition for our company. Our contact has been very helpful during the learning process and we have seen great results since implementing our chat feature. Would definitely recommend!
We've been very pleased with The Chat Shop and the services provided. Many consultants promise the world and in the end underdeliver. The Chat Shop operates in a highly transparent way, and thus far, has over-delivered on what they've promised. I highly recommend The Chat Shop.
We are a mid-sized hardware/home improvement store based in the Bahamas, and also have a pretty expansive project sales division and service & installation center... The Chat Shop was able to integrate seamlessly across our entire company, and do wonders to streamline our customer service process. Thanks to the knowledgeable team at TCS; we are now leagues ahead of our competition in providing a level of service that is unmatched! TCS went above & beyond in learning the inner workings of our business, and ensuring the entire onboarding process was smooth and efficient. Having TCS handle our 24hr live chat is a game changer for us!