At The Chat Shop we're on a mission.
To take conversation up a level.
And help businesses use those precious moments of online interaction to make bigger, better, more memorable human connections.
We're mixing innovations in AI with years of experience delivering over 2 million chats and new levels of conversational insight.
As LiveChat's #1 rated expert partner, we help businesses raise the bar in how they develop relationships with customers by increasing the impact and effectiveness of every single chat.
So you can build your business on engagement and satisfaction, once customer at a time.
How can we help you?
Live Chat Solutions
We offer a diverse range of live chat options tailored to suit the size, needs and goals of any business.
- 24/7 managed Live Chat coverage - our native English agents are available around the clock so your business is there when customers need you
- Chatbots and integrated bot/human services
- Multi-channel messaging - join customers on Facebook, WhatsApp and the other channels they're already on
- Integration with your existing tools such as CRMs, booking systems and e-commerce platforms
- Personalised reporting and analytics so you have full insight into your LiveChat success
Consulting and Training
If you’re already running your own chat service - or looking to launch one - you can take advantage of our consulting packages, including:
- Live Chat 101 - the basics of getting yourself up and running
- Optimisation and expertise - packages aimed at fine-tuning your chat service to ensure you're maximising it's full potential
- Technical development and add-ons
- Personalising your conversation flows & QA processes to maximise chat quality and deliver great conversations
The visitor log offers what I miss as LiveChat functionality. As soon as I know who is behind a certain IP-address, I can now name them so the visitor is known each time he or she visits my website. Always prepared when a visitor calls etc. Ideal!
The Chat Shop team has been very professional and thorough from the start. They continue to track our progress, key metrics, and performance every month, and make adjustments as needed. We are enjoying our experience with them.
I manage Customer Care and Business Development for a D2C North American based company. The Chat Shop as been instrumental in providing premier support for our customers. The agents have become an extension of my company. They provide informative and timely responses to my customers. I value their feedback on the pulse of my customers and leads so we can adapt to the changing market conditions. Providing a superior customer experience which results in higher customer retention and new customer acquisitions.
This has been a great addition for our company. Our contact has been very helpful during the learning process and we have seen great results since implementing our chat feature. Would definitely recommend!