We chat directly with visitors while they browse your store, answer their questions, and help them through the purchase process. We do this for tons of eCommerce stores, and would love to help you.
How do we learn your business?
This is the most important (and hardest) part of outsourcing live chat, and the hardest. We've focused on this since day 1.
- We know certain questions will be asked based on managing chat for so many stores and address those with you during onboarding.
- We also build a knowledge base about your product and company specific questions. This includes bringing in your own FAQs, helpdesk tickets, interview notes from our onboarding calls, etc. Our onboarding process produces great results, regardless of how well documented your processes are currently.
- After launch, we constantly update the knowledge base based on trends we see, your feedback from chats, your replies to customers for questions we referred, and much more.
Awesome visitor experience leads to conversions.
By focusing on the visitors experience, we know the conversion rate and revenue increase will take care of itself.
We track the impact from live chat for all customers directly within Google Analytics and regularly see 10%+ site wide conversion rate improvements right away. We publish case studies on our website with anonymous data from real customers as proof.
If you have an established ecommerce store and want to level up your customer service and conversion results, we can help.
Reach out to HelpFlow! We've got all you need to grow your business - knowledge and resources. Contact us to know more.
We've used HelpFlow on our eCommerce store for over 2 years now and have seen a consistent positive ROI from the service. There's a measurable improvement in conversion rate from visitors who engaged with HelpFlow chat agents. HelpFlow is also consistently improving: they've introduced longer chat hours and they always take and incorporate feedback promptly. Overall a great company to work with.
We sell custom home furnishings online which requires a lot of in-depth product knowledge and customer "hand-holding" throughout the buying process. HelpFlow's chat agents were able to pick up on the unique nuances of our business quickly and are now able to answer our customers intricate furniture questions with ease. The best part is... we've proven that potential customers who chat with HelpFlow agents on our site and then purchase have a much higher AOV and conversion rate. I highly recommend HelpFlow!
We have used HelpFlow for several months now. Prior to using them we tried live chat on our own, but we were unable to consistently provide quick responses. With HelpFlow, our Web Site customers now have access to live chat 7 days per week until midnight. The complicated questions are referred over to our inside sales team, so they can concentrate on warm leads and not routine questions. Our web site conversions have gone up consistently, clearly justify the cost of this service. I would highly recommend this service to any company selling products online.
Very comprehensive service at a fair price. I love the way the team 'learns' as the project moves forward. I would recommend for ALL online shops as prospective customers have questions and having the ability to communicate with a human any time of the day is huge....