We chat directly with visitors while they browse your store, answer their questions, and help them through the purchase process. We do this for tons of eCommerce stores, and would love to help you.
How do we learn your business?
This is the most important (and hardest) part of outsourcing live chat, and the hardest. We've focused on this since day 1.
- We know certain questions will be asked based on managing chat for so many stores and address those with you during onboarding.
- We also build a knowledge base about your product and company specific questions. This includes bringing in your own FAQs, helpdesk tickets, interview notes from our onboarding calls, etc. Our onboarding process produces great results, regardless of how well documented your processes are currently.
- After launch, we constantly update the knowledge base based on trends we see, your feedback from chats, your replies to customers for questions we referred, and much more.
Awesome visitor experience leads to conversions.
By focusing on the visitors experience, we know the conversion rate and revenue increase will take care of itself.
We track the impact from live chat for all customers directly within Google Analytics and regularly see 10%+ site wide conversion rate improvements right away. We publish case studies on our website with anonymous data from real customers as proof.
If you have an established ecommerce store and want to level up your customer service and conversion results, we can help.
Reach out to HelpFlow! We've got all you need to grow your business - knowledge and resources. Contact us to know more.
WE LOVE HELPFLOW! We couldn't keep up with the chats in-house and Edward and his team have been phenomenal! Our conversions and revenues have increased substantially. The cost is a no brainer as their direct efforts have netted us well over 4x to 5x the cost of the monthly service.
We were very nervous about outsourcing our after hours live chat for our ecommerce business, but knew we needed to do something. Fortunately, Helpflow has been a very positive experience for us so far - from a very thorough interview process to understand our business processes to continual back and forth communication with their support team to make sure chat questions and leads are handled properly. Highly recommended!
HelpfFlow has been so much more than we imagined. Conversions are way up. Lead generation was non-existent and now we have a steady flow of leads daily.. and pretty well qualified for our sales team. The quality of the agents and their command of our business at this level is phenomenal. Customer support has been responsive and professional. After 6 months using the service I only have good things to say about HelpFlow, their process and their people. Very satisfied!
We've been working with HelpFlow for a few years and have always been happy with the service and flexibility. They do a great job of pointing our friction points on our website and letting us know what customers are struggling with.