We chat directly with visitors while they browse your store, answer their questions, and help them through the purchase process. We do this for tons of eCommerce stores, and would love to help you.
How do we learn your business?
This is the most important (and hardest) part of outsourcing live chat, and the hardest. We've focused on this since day 1.
- We know certain questions will be asked based on managing chat for so many stores and address those with you during onboarding.
- We also build a knowledge base about your product and company specific questions. This includes bringing in your own FAQs, helpdesk tickets, interview notes from our onboarding calls, etc. Our onboarding process produces great results, regardless of how well documented your processes are currently.
- After launch, we constantly update the knowledge base based on trends we see, your feedback from chats, your replies to customers for questions we referred, and much more.
Awesome visitor experience leads to conversions.
By focusing on the visitors experience, we know the conversion rate and revenue increase will take care of itself.
We track the impact from live chat for all customers directly within Google Analytics and regularly see 10%+ site wide conversion rate improvements right away. We publish case studies on our website with anonymous data from real customers as proof.
If you have an established ecommerce store and want to level up your customer service and conversion results, we can help.
Reach out to HelpFlow! We've got all you need to grow your business - knowledge and resources. Contact us to know more.