Convert support emails and chat transcripts into Freshdesk tickets.
Developed by LiveChat
Works with   LiveChat

Connect LiveChat and Freshdesk to easily forward support emails and log chat transcripts as tickets to Freshdesk. Keep all important data in one place and streamline the functioning of your customer service department.

Freshdesk is a full-fledged cloud-based customer support solution. Built with an emphasis on usability. The solution is entirely customizable and provides all the tools a company needs to wow its customer.

The software comes with multichannel capability, integrated gamification mechanics to supercharge agent productivity, smart automation and a lot more.

Key Features

Store chat transcripts and emails as tickets
With our integration, you can easily push all chat transcripts and tickets straight into Freshdesk. And the best part is that we'll take care of it for you automatically.
Simple installation
There's no need for any advanced configuration or even installing any plugins – adding your Freshdesk email address will do it! Save your time and use it for something that really matters.


Add more context to your customer records
With LiveChat comes tons of customer data — the pre-chat survey collects contact details, chat transcripts give powerful sales insights, and post-chat survey can be used to gather feedback.
Bring together your customer communication
Using LiveChat and Freshdesk makes it easy to manage all of your customer requests and follow-up activities from one place.
Enhance the customer experience
With LiveChat integration for Freshdesk, it’s easy to monitor customer engagements, conduct quality control and both support and supervise agents.

Tutorial & Support

App tutorial and setup instructions how to use and properly configure this app with your LiveChat account.
To get help and support contact LiveChat. You can also suggest improvements or request new features in the upcoming versions of Freshdesk.
More by this developer
Get LiveChat App
Web BrowserWindowsmacOSAndroid

Copyright ©2024 Text, Inc. All rights reserved

We use cookies and similar technologies to enhance your interactions with our website and Services, including when you reach out to us on chat. This comprises traffic analysis, delivering personalized content, and supporting our marketing efforts. By accessing our website, interacting with our Services, you agree to let us and our partners employ cookies and related technologies on your computer or devices. Click the Cookies Policy to check how you can control the use of cookies through your device. To understand how we process your data, including through cookies, and interactions with us, please read our Privacy Policy.