Gorgias is purpose-built for e-commerce merchants on Shopify. It's powerful if that's your world, but limiting if it isn't. LiveChat is a flexible customer support platform that works across every industry, with per-agent pricing that doesn't spike with every customer conversation. Start your free 14-day trial, no credit card required.
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Gorgias is a specialist helpdesk for Shopify and BigCommerce merchants. That's an advantage when e-commerce is all you do, but a ceiling when your support operations mature and span several brands, departments, or industries. LiveChat gives support teams the same omnichannel tools and AI-powered automation, paired with per-agent pricing and self-service options that scale without billing surprises. With a knowledge base and workflow automation built in, LiveChat streamlines your entire support process.
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Gorgias charges by ticket volume, not by agent. That sounds fair until seasonal spikes, automated responses, and AI resolutions all count as billable tickets. Overage fees stack up fast. LiveChat uses straightforward per-agent pricing with unlimited tickets on every plan, starting at just $20 per user month. Your bill stays the same whether you handle 500 or 50,000 conversations in a month. No overages, no surprises.
Gorgias offers an AI Agent that resolves tickets automatically, but every resolution costs an additional fee on top of the helpdesk ticket charge. That double-billing model makes it hard to predict costs as you automate more customer interactions. LiveChat's AI-powered tools take a different approach: reply suggestions, chat summaries, and sentiment analysis are built into the agent workspace. Your agents get faster without paying extra for each automated response. The result is higher satisfaction rates without the billing anxiety.
Gorgias is built around e-commerce workflows: order lookups, refund processing, and Shopify integrations. That's a strength for online stores, but teams in SaaS, financial services, healthcare, or education hit a wall. LiveChat supports e-commerce businesses and ecommerce brands of every size, including e-commerce automation for order updates and cart-based triggers. Whether you're walking a client through a demo or helping customers track an order, the same live chat software handles it.
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With LiveChat as a gorgias alternative, your customers can connect with you using their favorite messaging apps, and you can reply to all messages in one place.
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Gorgias integrates deeply with ecommerce platforms but has fewer connections outside that world. LiveChat offers over 200 integrations spanning CRMs, marketing tools, help desks, and multiple ecommerce platforms alike. Plug it into the stack your team already uses without being limited to a single vertical.
When customer inquiries come in from multiple support channels, getting them to the right person matters. LiveChat's routing rules assign chats by department, skill, or availability, so complex issues reach senior agents while routine questions are handled quickly. Use full customer communication history for context. It's team collaboration built for customer satisfaction.
Gorgias's ticket-based pricing can double your costs during a holiday rush or product launch. LiveChat's per-agent plans don't cap your conversations, so scaling your engagement doesn't mean scaling your bill. Enterprise teams and small teams alike pay the same rate per user month.
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Top Gorgias alternatives include LiveChat, Help Scout, Freshdesk, Zendesk, and Tidio. Which one fits depends on your business type and support needs. Gorgias is built for ecommerce brands on Shopify and BigCommerce, strong if that's your world but limiting if it isn't. Help Scout focuses on personalized support for smaller teams, while Freshdesk offers a free plan with basic customer support tools. LiveChat is a flexible customer support platform that works across every industry, with scalable pricing per agent instead of ticket-based billing that grows with every customer interaction.
Gorgias uses ticket-based pricing. Plans start at $10 per user month for 50 tickets on the Starter tier, scaling to $24 per user month on Basic, then Pro, Advanced, and Enterprise. Once you exceed your limit, overage fees kick in. LiveChat offers predictable pricing based on agents, not tickets. You get unlimited tickets on every plan starting at $20 per user month, so seasonal spikes won't inflate your bill as businesses scale.
Support teams commonly switch for three reasons. First, cost predictability, because ticket-based billing makes Gorgias costs unpredictable during seasonal spikes. Second, multi-industry flexibility, since teams that grow beyond pure e-commerce need a tool that handles SaaS, finance, or healthcare workflows. Third, a shorter learning curve, as LiveChat's intuitive chat tools and workflow automation let support agents eliminate repetitive tasks and get productive faster.
LiveChat offers a growing suite of AI-powered features including reply suggestions, chat summaries, sentiment analysis, and automated routing. These tools help agents handle customer interactions faster without replacing the human touch. Unlike Gorgias, where each AI Agent resolution adds a separate fee, LiveChat's AI capabilities are built into the platform without per-interaction charges.
Yes. LiveChat includes a built-in knowledge base for help articles, FAQs, and how-to guides customers can browse without contacting an agent. Customer self-service handles routine questions so your team can focus on higher-value conversations. Gorgias offers self-service options too, but they're tied to its e-commerce focus. LiveChat also supports customer satisfaction surveys and community forums, giving you multiple self-service channels to improve support efficiency.
Yes. LiveChat lets you manage multiple brands from a single account, each with its own branding, widget, and routing rules. It integrates with Shopify, BigCommerce, WooCommerce, and non-e-commerce tools like Salesforce Service Cloud and HubSpot. Gorgias supports multi-brand setups too, but primarily within the Shopify ecosystem. LiveChat gives enterprise teams the same deep e-commerce support along with flexibility to expand beyond online retail.
Gorgias is an e-commerce helpdesk designed for Shopify merchants. It lets agents view orders, process refunds, and manage returns inside the inbox. LiveChat is general-purpose customer support software with an intuitive interface, built for managing customer support in any industry. LiveChat uses per-agent pricing starting at $20 per user month, while Gorgias charges based on ticket volume with overages that spike during busy seasons. LiveChat also lets you track key metrics with deeper reporting and analytics without gating them behind higher tier plans.
Yes. LiveChat powers customer support for thousands of e-commerce businesses worldwide. It provides seamless integration with Shopify, BigCommerce, WooCommerce, and other e-commerce platforms to give agents the customer data and customer context they need. Where Gorgias focuses exclusively on e-commerce, LiveChat gives you the same storefront connectivity plus the flexibility to support customers across non-commerce channels and departments as your business grows.
Yes. LiveChat provides omnichannel support across live chat, email, Facebook Messenger, WhatsApp, Apple Messages, SMS, and more, all from a single inbox. Key features include multichannel support, self-service options, and AI-powered routing that let you manage customer conversations from every messaging channel in one place. Unlike Gorgias, where voice and SMS require paid add-ons, LiveChat's multi-channel support doesn't depend on which pricing tier you choose.
Yes. LiveChat offers a free 14-day trial with full access to all advanced features, no credit card required. Set up your workspace, connect your channels, and start handling real customer conversations from day one. While some Gorgias alternative tools like Freshdesk offer a pricing free plan with limited features, LiveChat's trial unlocks everything so you can evaluate support performance with real data.
LiveChat provides structured ticket management with SLA management built in. Set response-time targets, monitor historical data on resolution speed, and flag conversations before deadlines slip. Agents can add internal notes for context when handing off, and the unified platform keeps every interaction in one place. Gorgias offers basic SLA tracking only on premium plans, while LiveChat gives every team the same tools.
Yes. LiveChat lets you trigger proactive engagement through automated greetings, targeted messages, and personalized prompts tied to specific pages or customer journeys. Reach out to visitors before they abandon a cart or guide new users through onboarding. Gorgias focuses on reactive e-commerce support rather than proactive customer communication across the full buying journey.
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