Shopify chat app: live chat and AI chatbot

Shopify live chat with an AI Agent that recommends products and lets shoppers add them to the cart without leaving the chat.

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  • Shopify shopper chatting with a Text AI Agent
  • Chat widget showing a promotion on a Shopify site
  • AI Agent recommending products in chat on a Shopify site
  • Product details and add to cart in chat on a Shopify site
  • AI Agent helping with checkout on a Shopify site
  • AI Agent answering an order question on a Shopify site

Overview

Text brings live chat and an AI Agent to your Shopify store. The AI Agent recommends products from your catalog and lets shoppers add them to the cart without leaving the chat, while your team sees each shopper's cart and order history as they reply. Install Text from the Shopify App Store and add it to your theme with no code.

Key features

  • Add to cart in chatShoppers choose a size or color on a product card and add it without leaving the conversation.
  • Cart and order historySee the cart, its value and previous orders while you reply, so every answer fits what the shopper is buying.
  • Sales tracked to chatsThe Sold section and AI Agent sales reporting show which conversations ended in an order.

Shopify live chat with an AI Agent that sells

Text connects to your Shopify catalog, carts and orders. When a shopper asks for help, the AI Agent suggests products as cards with photos and prices. The shopper picks a size or color and adds the item to the cart right in the chat.

Turn product questions into orders

Shoppers leave when they can't find the product, can't choose, or can't get an answer. The AI Agent handles all three while the shopper is still on the page. Shopify customers using Text's AI Agent see a 266% lift in visit-to-order rate.

See which chats turned into sales

While you reply, you see the shopper's cart, its value and their previous orders next to the conversation. The Sold section and AI Agent sales reporting show which chats ended in an order, so you know what your conversations bring in.

Connect Shopify to Text

Install Text from the Shopify App Store and add live chat to your theme in the Theme Editor, with no code to write. The Thank you page widget works on every Shopify plan, and stores on Shopify Plus can also add chat to checkout. Read more about live chat for Shopify stores or compare Text plans.

App terms

Legal Terms

By installing this app, you agree to the Marketplace Terms and App Privacy Policy.

Frequently asked questions

Can shoppers add products to their Shopify cart from the chat?

Yes. The AI Agent shows products from your live Shopify catalog as cards with photos and prices. Shoppers pick a variant, such as size or color, and add it to the cart in the chat.

Can I add live chat to the Shopify checkout page?

Yes, if your store is on Shopify Plus. The Thank you page widget works on every Shopify plan.

How do I add Text to my Shopify store?

Install Text from the Shopify App Store and add the widget through the Shopify Theme Editor. You don't write any code.

How do I know if the AI chatbot is making sales?

The Sold section lists AI Agent chats that ended in an order, and AI Agent sales reporting shows the orders your conversations brought in.

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