Best Practices for Pre-Chat and Post-Chat Surveys and Data Collection
3 minutes
Feb 5, 2021
Connect with customers
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Customer feedback
3 minutes
Feb 5, 2021
How Do You Exceed Customer Expectations? Part 1: Review, Manage, and Research
It’s a customer’s world these days. Globalization and ecommerce are here to stay, and they’ve made it possible to purchase products from practically every corner of the globe. Think about it: Nearly every purchasing decision you make is necessarily preceded by research. It could... read more
5 Important Questions You Should Ask in Your Customer Feedback Survey
Recently, when I was checking what’s new on Linkedin, I came across an interesting post. One of the Customer Service Champions members asked a question: Why are Customer Support and Customer Service not important to early-stage startups? She described a chat she had with a... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
What is the Net Promoter Score and How SaaS Companies Can Benefit from It
Times when companies used surveys that include tons of questions about a product or service are gone for good. Customers don’t have time to answer these and managers to draw conclusions from them. That’s why NPS is like a salvation for the SaaS industry. It’s the quickest road... read more
How LiveChat Approaches Software Development
There are a ton of different ways you can take on software development. Depending on whether you are preparing your own product or you offer software development outsourcing services for specific business customers, you can either use various agile methodologies or devise a plan... read more
Customer Service Survey Questions You Should Ask to Get Good Data
Customer service surveys allow you to take a peek into your customers’ minds. You can learn about their problems, needs and do something about them. It’s your very own customer service magic. But instead of a crystal ball, you need a few, well worded customer service survey... read more
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7 Ways to Turn Customer Wrath into Wins for Your Business
An angry customer is a business nightmare, right? Wrong. An angry customer is a business opportunity. If you handle your complaints process right, you can transform an angry customer into a brand advocate and a high-value return customer. Marketing professors Michael McCullough... read more
A Quick Course on Lion Taming: How to Turn Customer Complaints into Compliments
In one of my previous jobs, I had a supervisor who treated every complaint as a personal disaster. Every time an aggressive customer approached us, he was immediately pushing the panic button, turning our call center into a pit of hell. I can admit that handling customer... read more
How to Use Customer Feedback Effectively
Gathering customer feedback seems like a no-brainer now. Every company does it to a lesser or greater extent. Businesses spend thousands on setting up various customer feedback channels: surveys, emails, reviews, rates. Is it worth it? It definitely is if you know how to act on... read more
How to Get Customer Feedback
To create good customer service, you first need to know what needs improving. Customer feedback is your go-to source of knowledge in this case. It’s the gas that will keep your customer service machine rolling in the right direction. However, what if you don’t get enough gas? If... read more
How to Get Feedback from Customers Who Leave
Losing a client is something that every company has to face once in a while. In some cases, it might be extremely tough for the owner. If you’re a business owner, it’s easy to blame yourself for this, feel disappointed or even anxious about your company’s future. First thoughts... read more