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Add ChatBot for routine tasks. Let agents focus on complex cases.
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Equipped with knowledge about LiveChat and Text products, our AI assistant will answer your questions and help you with your daily tasks.
Receive reply suggestions based on knowledge sources you import to LiveChat. Up to 3 knowledge sources.
Find the most popular questions and topics on your LiveChat without having to read through thousands of chats.
Get one-click tag suggestions during chats based on your previous tagging.
Get the gist of your conversation without reading through the entire transcript with AI chat summary.
Enhance your messages with AI editing tools such as rephrasing, summarizing, correcting grammar, and even expanding texts.
Get real-time sentiment analysis during chats to better understand your customers.
Place a beautiful, highly functional chat widget on your website.
Embed a high-performance chat widget in your mobile apps.
Share a short link to direct visitors straight to the chat page.
Bring all your Facebook communication right into LiveChat app to better connect with your fans.
Let visitors message you directly via the Messages app on iOS and macOS. Connect with 1.5 billion Apple users without leaving the LiveChat app.
Receive and send text messages directly in the LiveChat app. Enjoy all the benefits of always being where your customers are.
Integrate LiveChat with email marketing software, and include your visitors in email campaigns.
Streamline communication by responding to Instagram messages directly from LiveChat.
Manage your X conversations directly in LiveChat.
Connect with your customers on the most popular messaging app in the world.
Integrate with ChatBot to solve up to 80% of cases with AI-driven support.
The number of visitors you can monitor in LiveChat at any given time.
Place your chat widget on multiple websites with no additional charge.
Application for web, desktop, and mobile.
Gather valuable information at the beginning and at the end of each chat.
Automatically ask a visitor for their email address if your agents haven’t responded for a specified amount of time.
Detailed information on your visitors including name, e-mail, location, currently viewed page and more.
Let your visitors rate the agent that chatted with them.
Transfer an ongoing chat to other agents when in a pinch or when expert advice is needed.
Intelligent chat distribution between available agents.
All visitors starting a chat will be queued. Chats can be then picked up manually by agents.
Save frequently used responses under a shortcut and speed up the conversation.
Add a unique style to your messages with canned responses only you can use.
Get event-based response suggestions during chats and reply faster.
Save filter combinations as segments to pick out hot leads in a flash.
Assign case-specific tags to chats and easily locate them in your Archives later.
Share marketing materials, tutorials, and other files over chat. You can also receive files from visitors.
Route chats from specific URLs like domain.com/help to your support agents or domain.com/pricing to your sales agents.
Assign tags automatically based on the canned response you use in the chat.
Automatically route visitors to agent groups that know their language.
Take over the conversation either from a bot or your support agent.
Set the working hours for your agents to ensure smooth transitions between shifts.
Keep visitors and agents on the same page by enabling asynchronous communication, whether a chat is live or spread out across hours, days, or months.
Review your chat history and search for specific conversations.
Your visitors can receive emails with chat transcripts if they wish to review their conversations.
A summary of agent's activities that shows how well he or she is doing while chatting.
Get a weekly summary of the most popular customer questions and trending topics.
A rundown of the most important metrics from your LiveChat.
Essential information regarding your live chat like number of chats, availability, engagement, satisfaction and more.
An overview of the tags used that help you identify popular support cases.
See how many campaigns displayed to visitors resulted in a chat.
This report lets you know when your agents were available for chats during a particular day. The report keeps track of agents' statuses and shows a graphical representation of their activity.
See how your agents are doing. Spot top performers and teammates who need to improve certain areas of their work.
Analyze chat duration for different agents, tags, and groups to improve efficiency.
See how long it takes an agent to reply to a new chat.
Receive scheduled reports that cover a particular aspect of your solution. Available in CSV, TSV, XLS and other formats.
See how many agents you will need to efficiently staff your chat.
Make the first move and initiate a chat with a website visitor yourself.
Get more chats by drawing your visitors' attention to your chat window with a colorful eye-catcher.
Encourage visitors to chat thanks to recurring campaigns that greet them, offer help, and showcase your products.
Announce your products, services, and offers to customers once per visitor's lifetime.
Adjust your chat widget by adding custom phrases in any of the 48 available languages.
Switch your chat widget to dark mode and make it more comfortable to use for your customers.
Adjust the appearance of the chat widget, including theme, colors, position, and offsets, and see a live preview without the need to save changes.