Google Maps
Reach customers with Google Maps and LiveChat
$10 / mo, per license
Developed by FEDYK sp. z o. o.
Works with LiveChat
Integration between LiveChat and Google Maps
How does it work?
The integration connects chats in Google Maps with LiveChat, so agents can receive and respond to messages directly from LiveChat, without needing to use a separate app. With ChatBot support, you can add quick replies and automated responses.
Setup
To set up the integration:
- Install the app on the LiveChat Marketplace
- Go to Settings / General tab, and complete General Information, Greetings and Availability sections
- Go to Verify and Launch tab to complete Google's verification and release business in Google Maps publicly
Testing
To test the setup, open Settings and find test URLs on Test tab.
Key Features
Seamless installation
No need to copy-paste code or configure any advanced settings. Simple wizard guide you through whole process.
Fast and reliable
Thanks to using native LiveChat and Google Business Messages APIs, the integration works fast and stable. It supports all types of messages, including rich messages and ChatBot quick replies.
Secure and privacy-aware
We know how privacy is important for businesses and clients. That is why we don't retain your conversations.
Benefits
Reach customers where they are
Help your customers reach you with the scale of Google Maps. With great conversational experience, delight your customers and drive results.
Create connections that count
Drive sales, loyalty, and customer satisfaction through assistive experiences and rich features.
A better way to chat with customers
75% of consumers now prefer to engage with a brand over private messaging channels versus traditional channels.
Tutorial & Support
App tutorial and setup instructions how to use and properly configure this app with your LiveChat account.
To get help and support contact FEDYK sp. z o. o.. You can also suggest improvements or request new features in the upcoming versions of Google Maps.
The developer FEDYK sp. z o. o. indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy.