Mailchimp
Add leads from your live chats to Mailchimp automatically, with a Text skill you set up by describing it in plain words.
Email marketing integrations
Connect LiveChat with email marketing tools. Compare subscriber creation, list selection, field mapping and consent requirements before installing an integration.
Klaviyo
Send customer profiles, cart events and email or SMS subscriptions from your live chats to Klaviyo automatically.
ActiveCampaign
Gain new subscribers and improve your follow-up activities without lifting a finger.
iContact
Gain a larger newsletter audience and simplify your follow-up activities.
Connect live chat to email marketing
Look for a connection that sends the right contact details to your email platform. Subscriber creation, list membership and campaign automation are separate steps.
Add interested contacts
Look for an integration that can create a subscriber from a conversation when the appropriate permission has been collected.
Choose the right audience
Check whether agents or automation can select a list, audience or tag for the contact.
Prepare follow-up campaigns
Compare the contact fields available for segmentation in the email platform you already use.
Choose an email marketing integration
What to check before installing
- Subscriber action
- Check whether the app creates, updates or only exports contacts, and how it handles existing subscribers.
- Lists and fields
- Confirm supported audiences, tags and custom fields. Test which values are actually transferred.
- Consent and unsubscribe state
- Verify how opt-in is captured and whether an existing unsubscribe status is preserved. Installing a connector does not establish marketing permission.
Email marketing integrations FAQs
Can I connect LiveChat to Mailchimp or another email platform?
Find the listing for your email platform and check the supported actions. A connector may add a subscriber without supporting all campaign, audience or segmentation features.
Does adding a contact automatically send an email campaign?
Not necessarily. Contact creation and campaign sending are different actions. Review the integration and the automations configured in your email platform before testing a new contact.
Should every chat visitor be added to an email list?
No. Use your consent process and the contact’s preferences to decide whether to add them. Check how the integration stores opt-in information and handles contacts who have unsubscribed.