Integrate LiveChat with Liferay and track visitors from your marketing campaigns. Learn where they come from and send them personalized chat invitations that boost conversion rates.
Liferay is a content management system. With this software, you can create a landing page for your business, blog, forum or even a wiki site. It lets you use multiple ready-made widgets like forms, pols, galleries, marketing banners and more. Liferay has a clean and easy to use dashboard, which gives you an opportunity to make fast changes on your website. What’s more, it lets you manage your server from a built-in control panel. With this platform, you can easily create a mobile app and reuse the core functionalities from your website (e.g. use profiles from your site inside the app). Use Liferay mobile SDK to develop such application. Liferay gives you an opportunity to set up convenient ways of communication between your users. They can send private messages to each other, mention other people (using a @username tag), and receive notifications about activities of other users. Finally, you can broaden functionalities of your portal with apps from the Liferay marketplace or create plugins on your own. You can also integrate it with other solutions through the Liferay API.
Thanks to post chat surveys, you can easily gather feedback from visitors. Use this knowledge to polish your products, modify your services and boost sales.
LiveChat lets you answer customer queries much faster. Apply chat buttons and eye-catchers to show that visitors can always count on your helping hand. Solve their problems once they appear and make them happy as the day is long with your service.
You don’t need to have any coding skills to deploy LiveChat your website. Just implement a code in a proper place on your site and start to benefit from using the best live chat tool.
Strike while the iron is hot and reach out to visitors who came to you via a specific marketing campaign. Send them a custom invitation when they land on your page and have a real influence on their decisions.
Gather feedback in chat surveys and find out what is going through your clients' heads. Ask specific questions or introduce your rating system. Thanks to LiveChat, you can have a viable insight into customers’ needs. It will let you tailor your efforts to deliver personalized service.
LiveChat lets you create agent accounts and assign them to different groups. Lead your customers straight to the right person and spare them waiting for adequate help. On top of that, thanks to a supervising feature, you have complete control of chats. Covertly participate in conversations and whisper advice to new agents without leaving your comfortable place!