IBM WebSphere Commerce

What is IBM WebSphere Commerce?

IBM WebSphere Commerce is an open source, complex commerce platform that helps companies to deliver consistent and personalized multi-channel (web, mobile, social, store) experience for B2B and B2C customers. The solution lets you manage multiple sites and control them using a single platform. The brand offers three business models: SAS, on-premise or cloud implementation and lets customers change the method whenever their business situation requires it.

The main aim of the platform is to increase brand loyalty and boost sales. The software offers marketing and merchandising tools that let you target your promotional activities across various channels. You can create and send targeted marketing campaigns via emails, SMS with discounts and optimize your content for different devices. Thanks to location-based services, you can also offer personalized content to mobile customers.

What’s more, the IBM platform facilitates the shopping experience. Your clients can benefit from simple navigation or automatic search term suggestions. The tool lets you have an impact on store search results thanks to search-based merchandising rules.

The IBM WebSphere Commerce platform integrates with other 3rd party services and IBM solutions. Using a REST API, you can introduce even more changes and integrate your shop with other software.

The benefits of using LiveChat with IBM WebSphere Commerce

Increase order value

LiveChat enables you to learn about clients’ needs and preferences. Thanks to this knowledge, you can recommend products that would meet their expectations and increase the cart value.

Measure your goals

Setting and achieving goals is a crucial part of the business. With LiveChat, you can set your goals and be sure the app will let you know every time a goal has been reached. You will know how much you earn thanks to chatting and which agents close the biggest number of deals.

Develop your business thanks to constant customer feedback

Listening to your customers helps to introduce proper changes and get more happy clients. LiveChat will make this process even easier. Visitors can fill pre&post chat surveys in which you can ask specific questions and leave some space to additional comments. With detailed feedback, you will easily patch the holes in your service and win over the hearts of your customers.

What useful features does LiveChat provide for IBM WebSphere Commerce users?

Target visitors from campaigns

Strike while the iron is hot and reach out to visitors who came to you through specific marketing campaigns. Send them a custom invitation when they land on your page and have a real influence on their decisions.

Break language barriers

Integrate IBM WebSphere Commerce with LiveChat and untangle your tongue. Thanks to 45+ translations, you can open your business to new markets and get plenty of new clients who are waiting for your offer. Reach them out and expand your business right away!

Make LiveChat your second half

Customise the chat window to your website: stick your logo to it, adjust colors and choose a preferred style. With a bit of CSS magic, LiveChat can become a real chameleon that can fade into the background and become an inseparable part of your site!