LiveChat Hours of Operation

I’m curious what others are doing and find successful for LiveChat online hous. What hours does your business have LiveChat online for? When did you decide to extend your hours? How successful was it when you extended your hours? How did you sell the idea of extending the hours to the decision makers?

We currently have our LiveChat online Monday to Friday from 8am to 8pm and Saturdays from 9am to 2pm. I want to extend Saturday hours and/or start Sunday hours but my boss has been resistant to it. I’m wondering if anyone has suggestions or examples of how longer hours was successful for them. :+1:

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I saw @josiah mentioned that they decided to extend their working hours here: Out source off hours chat? Anyone else doing this and seeing results?

Hey Melissa!
Awesome to hear that you’re getting some good results from your LC within business hours! I think the main thing to consider when bringing an hours extension opportunity to decision makers is data. Have you looked into your GA data to see if your web traffic out of hours is similar to your web traffic during your business times? if so, it’s definitely worth forecasting the number of additional sales/leads (and revenue :sunglasses:) you might get from the extension!

Let me know what you find :slight_smile:

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Want to know how we determined we should try it? We accidentally left an operator logged in over the weekend. When we saw how many chats they COULD have had, how many people responded to greetings, we started to look into it. I don’t know if traffic is the only indicator, but it is one to look at. Might depend on your business and customer type.

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