[Introduction topic] LiveChat welcomes, say Hello!

LiveChat Talks
#1

Hello! :wave:
As our community has grown in recent months, it would be nice to introduce yourselves! :smile:

We’d like to know a little bit about you – tell us something about yourself! What do you do? What would you like to encounter in the LiveChat community?

There are many people using LiveChat or other products from different backgrounds and industries – who would you like to connect with? We’d be happy to introduce you to each other!

As there are many new users, if you’re in the community for some time, introduce yourself to others as well! :raised_hands:

#2
#3

My name is Melissa, I am the Director of Marketing for Valley Driving School. We are a driving school teaching car, truck & motorcycle training for over 65 years in the Lower Mainland of British Columbia Canada.

I am a HUGE fan of LiveChat and they way it has helped us grow our business and communicate with our clients in a better way. We are one of the few driving schools in our area to offer LiveChat as a means of communication, so it sets us a part from our competition.

We have been using LiveChat since January 2017 and are always looking for new or innovative ways to improve our user experience. We’ve used ChatBot since December 2018 and it has allowed us to offer 24/7 customer support! Who knew that visitors would want to talk to a driving school at 2am??? - Lots of people do, apparently!

I’m curious to hear about integrations that LiveChat agents or administrators find useful. We’ve added the facebook messenger integration, Apple Business Chat integration, Twilio, SnapCall (which is AWESOME) and quicknotes. Is there any other integrations users just can’t live without?

I’d also love it if other users shared their website url. I’m always up for checking out how other people have their chat set up, greetings that they use and how obvious on the page the chat widget is. I’m sure we can all learn from each other and share some great tips for success!

You can check out our website at www.valleydrivingschool.com if you are curious how LiveChat is set up on my website! Are there any other Driving Schools here?

Looking forward to hearing from other users! :star_struck:

3 Likes
#4

Hello all, my name is Vaiva and I am truly glad to be a part of the LiveChat community! :raising_hand_woman:

I am a Customer Success Manager at SnapCall and we launched a great app on the LiveChat Marketplace this summer.

Our integration enables customer support & sales teams to effortlessly jump on a call with their customers right inside the LiveChat widget. The feature is already helping many teams solve sensitive support cases and sign sales deals more quickly. :rocket:

Thank you so much for the mention and your kind words @melissa.hannam! The team of Valley Driving School’ has been using SnapCall solution for a couple of months already and we’ve extremely grateful for all the valuable feedback provided by their team!

I am excited to meet members of the LiveChat community who’d like to share their experience with using voice or would be interested in trying out our integration – we’re always happy to chat & answer all your questions!

Have an amazing weekend all! :tada:

4 Likes