I want to send default message from user side like “Hi I want help with…” when user first open app. How can i do that?
I would suggest using the rich greetings with various options (buttons) that will convey the customer’s message, for example the button like “I’d like help with payment process”.
It would be possible of course to send initial message automatically (like “I’d like help with payment” when the customer is browsing through the Subscription section) but that would require developing a custom widget, as we do not have the option to send messages via JS API for example in our native widget.
Hope it helps!