We would like to talk with you about chatbots
Some of you might have already met Monica, our FAQ bot inside the app, that we created using the ChatBot integration (previously BotEngine).
It helps you find answers to the most popular questions and can transfer you to one of our Support Heroes if a case requires it. Monica, as well as the rest of our bots, help us deliver faster and more efficient service.
What about you? Have you already used bots on your website? If yes, what have you used them for (lead generation, gathering surveys, after-hours support, etc.)?
Any interesting chatbot use cases or ideas worth sharing?