Eye-catcher for offline time

Hello,

we would like to activate an eye-catcher during times when our operators are not active. It would be to use a simple image in which you indicate that you click on the image if they want to send an email to our agents.
We know how to use the eye-catcher when the agents are operational, but we don’t see the option of having one for when the agents are offline.

Could someone help us?

1 Like

Hi Lorenzo!

the engagements are currently displayed only when agents are available for chats,
that being said it is technically possible to show an image on your site when no agents are available via custom implementation (eye-catchers are just images or gifs)
this can be done by executing a method shown here:

after the page loads, and if the method returns:
availability:‘offline’
conditionally render an image on the page - here’s a guide I found explaining how to go about that:

Best regards