Has anyone encountered issues with the LiveChat window closing sometimes when visitors navigate to other pages on their website?
We’ve had a few people mention it happening to them lately, so I tested it this morning and the very first time I tried to navigate to a new page, the chat did indeed close. I restarted the chat and then tried again, and it wasn’t a further issue.
Just wondering if anyone else has had this issue and if there is anything I can do to fix it or if there is a reason why it’s closing the chat. Obviously we want to have the chat remain open at all times (or until the visitor chooses to close the chat). It doesn’t work well when you send a visitor a link to another page, but as soon as they click it, the chat closes on them.
Thanks for any insight you have!