HelpDesk Talks
Best Practices Talk about HelpDesk best practices and feature customization. Beta Testers Join our beta tests and help us shape our products together! Updates & Feedback Learn about the updates and leave your feedback to help us make a better product.
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
|
LiveChat Welcomes HelpDesk! introduce yourself! 😎
Hello! I’m Łukasz and I’m from the LiveChat team. :wave: We’d like to welcome all HelpDesk users in our Community! We’re glad that you’re finally here! Community is a place where you can ask any question concerning th… |
|
5 | 122 | July 28, 2021 |
| HelpDesk - automated workflow conditions, are they case sensitive? |
|
3 | 16 | July 28, 2021 |
| I will like to know more about Helpdesk |
|
1 | 5 | July 28, 2021 |
| Canned Responses "filter by shortcuts" for HelpDesk? |
|
1 | 20 | July 21, 2021 |
|
How do you use automated workflows?
Hello! :wave: One of the HelpDesk features, designed for making the work more effective is Automated Workflow. It allows you to create an algorithm that will recognize a certain intent of your customer and send the … |
|
2 | 39 | July 28, 2021 |
| Big change in Automated Workflows! 💫 Check out what's new! |
|
1 | 49 | July 17, 2021 |
|
What’s your essential knowledge starter pack for support?
Hi! :wave: When you introduce new people to the support, what is the essential knowledge pack for them to adopt? Do you have any resources that you usually use in your company? Maybe you have favorite courses or books … |
|
2 | 43 | July 28, 2021 |
| Welcome to HelpDesk Community! 👋 |
|
1 | 47 | July 12, 2021 |
| Check out the HelpDesk Handbook! :open_book: |
|
0 | 47 | July 7, 2021 |