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4:00am PDT on Wednesday, 21st May 2014

How to Increase Sales Using Live Chat

with Jacob Firuta

Learn why and how chat customization helps increase your sales. See also how to decrease abandonment rates of your shopping cart with a few tailored chat invitations.

During the webinar, the following topics were discussed:
  1. Personalization through live chat
  2. Using chat greetings to save carts
  3. Discovering customer pain points
  4. Gaining trust with a customized chat
You can check out the presentation we used:

Video from webinar

hosted by
Jacob Firuta
Content manager with quite a temper and a passion for writing. A spitfire that gets pulled into arguments easily but always has a laugh about it afterwards. When not writing, Jacob spends far too much time running, reading and watching movies. You can follow Jacob on Twitter at @JFiruta for his latest articles, reports and ebooks.
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