LiveChat updates
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Introducing LiveChat Dashboard
Get the latest scoop on the state of your customer service using the LiveChat Dashboard. The dashboard provides key chat and ticket-related metrics. Get it on your wall, mobile or desktop and start tracking!
New LiveChat graphics available
You can now choose from a wider selection of eye-catchers, chat buttons and agent photos. Check out all the new LiveChat graphics and spice up your chat!
Send button for mobile chat window
The addition of a ‘send’ button for the mobile chat window will allow your website visitors to contact you more easily when using a mobile device.
CC option in tickets
Keep everyone in the loop using the new CC option in tickets. Adding additional email addresses to a ticket will allow you to notify all interested parties about its status.
Single goal reports
Check out the effectiveness of your chat when it comes to individual business goals. You can now get single goal reports to see how particular business tasks are achieved and which need some additional work.
Twitter Follow button in the chat window
The Twitter Follow button in the chat window received a small update.
Instead of just accessing your Twitter profile, your visitors can now directly follow your channel from the chat window.
Read more about the change on our developers blog.
LiveChat on your support page via HelpIQ integration
Offer instant help and resolve pressing issues by installing LiveChat on your support page via the HelpIQ integration. Providing a live chat option on your documentation page will allow you to help customers find particular answers and address questions that are not yet documented.
iPad and iPhone tickets
Create tickets on the go using the latest versions of our iPhone and iPad apps.
When you get tough cases you can’t handle out of the office, you can create iPhone tickets and get back to them or assign them to one of your colleagues.
Grab the latest iPhone and iPad apps to create tickets while mobile.
Save LiveChat reports as CSV files
Save LiveChat reports to a file for all kinds of number-crunching operations. To save a report to a CSV file, access it in the Reports section and select save as CSV.
New LiveChat iPad iOS7 app
The new LiveChat iPad iOS7 app makes chatting even more convenient thanks to the new, clear interface and landscape mode.
Get the app from the App Store, kick back on your favorite sofa and start chatting!
