1
Reopen the chat on their site
Go back to the website you were on and open the chat window again. Your conversation is still there, so you will not have to explain it twice.
The site you just chatted
with runs on Text
You clicked the Powered by Text badge in the chat window on that website.
Text is the live chat and AI customer service platform behind that conversation.
Text comes from the team behind LiveChat, HelpDesk, and ChatBot, products used by 30,000+ customers worldwide.
Looking for help from that website?
Text is the software their team uses to answer you. We are not their support team, and we cannot see your chat, your order, or your account. Here is the fastest way to reach them.
2
Or use their other contact options
Look for an email address, a contact form, or a phone number on the company's own website.
3
Your case stays with them
Only the company you contacted can see your conversation, order, or account. Text has no access to any of it.
Want visitors on your own site to get answers this fast? Keep scrolling to see how it works.
Know what visitors want
You saw a chat window. The person or AI Agent on the other side saw the page you were on, what was in your cart, and everything you had asked before.
Know your visitors
Their team saw your activity and your previous conversations right next to your message.
Who you are
Name, email, phone, and notes in one profile. No asking twice.
What you looked at
The pages you opened and how long you stayed on each one.
What's in your cart
Cart, recent orders, and payment status, updating as you chat.
Chat when visitors are ready to buy
A campaign fired because you were on a certain page, had something in your cart, or had been browsing for a while. The business sets those rules.
AI answers first, your team steps in
The agent handles the questions that repeat and the ones that arrive at 2am. Your team sets the rules per department, watches any conversation live, and can take one over mid-sentence.
You decide how it talks and what it never says
Give the agent a name, instructions, and the teams it works for. Set its tone, how long answers run, and the topics it must always pass to a person. It follows your rules, not a default script.
AI Agent answers from your content, not from guesses
Point it at your website, upload a product catalog or a stock list, or write articles straight into the app. It replies from those sources and nothing else.
AI Agent acts, not only answers
Skills fire on intent. When a visitor asks where an order is, wants to leave their details, or needs a ticket, the agent does it inside the chat and moves on.
AI Agent knows when to get a person
When the agent cannot answer, or someone asks for a human, the chat moves to the right teammate with the whole conversation attached. Nobody explains it twice.
Automate “Where's my order?”
Connect Shopify, WooCommerce, or any other order system so AI can check order status and answer customers in chat.
Install nowHand conversations to your team
Choose when your AI agent transfers a chat to the right person or creates a ticket, with the conversation attached for follow-up.
Install nowAnswer product questions
Give shoppers answers from your website, help articles, and product information while they're deciding what to buy.
Install nowOne live chat, many businesses
The chat you just used was configured by one company for one job. Here is how other teams use the same live chat, and what you can change on yours.
Would it work for a business like yours?
The live chat you just clicked was set up by a team with a specific problem to solve. Yours will be different, and so will the setup.
- Small business Answer at 9pm from a phone, or let AI Agent take the night shift.
- Retail Answer the questions that stop a purchase, like whether a size is in stock at the store down the road.
- Car dealerships Most leads start with someone asking about one specific vehicle on the lot.
- Hotels Confirm parking or a late check-in before the guest books the hotel that is easier to reach.
- Ecommerce Stop losing orders at checkout to sizing and delivery questions nobody was around to answer.
- Subscription businesses Pick up the renewal question before it turns into a cancellation.
- Real estate See which listing a visitor is reading before saying hello.
- Startups Start with an AI chatbot while nobody is free to staff support, then add people as the questions get harder.
- Software support teams Pull threads out of email once they have gone back and forth four times.
- Agencies Run it for clients, which is how a fair number of people end up on this page.
Different industries, same job. Live chat is customer service software that answers while the customer is still on the page and shows what each conversation was worth. If you are weighing options, start with the live chat software comparison.
The widget you saw is one of many possible setups
The live chat window you clicked looked the way that company wanted it to, which is why two Text widgets on two different sites can feel like two different products.
- Look and placement Color, position, and whether it greets people or waits to be clicked are all configurable.
- Messages that arrive first Proactive messages fire on rules, like time spent on a page or the value of a cart. It was not a person spotting you.
- Replies in a second A near-instant first reply was most likely AI Agent answering from the company's own help content.
- More than the website The same inbox takes messages from WhatsApp, Facebook Messenger, and Apple Messages for Business.
- Connected to the team's tools A CRM integration shows who is asking and what they bought before, and the chat API covers anything the marketplace does not.
What you cannot see from the outside is the reporting. Chat reports are where most teams find out that their real problem is Tuesday afternoons, not response time, and which conversations ended in an order.
Powered by Text FAQ
Why did the live chat I just used say Powered by Text?
The company you were visiting runs its website live chat on Text. The badge names the software behind the window and links here, so you can see what it does and put it on your own site if you want.
Was I talking to a real person or to an AI agent?
It depends on how that company set it up. Many let AI Agent answer first and hand over to a person when it can't help or when you ask for one. If the reply came back in a second or two with product details, it was probably the agent. Either way, you were talking to that company, not to Text.
How do I follow up on what I asked?
Go back to the website you were on and reopen the live chat. Your conversation is with them, and their team can see it. We can't, and we can't look up your order or account. If nobody is online, use the email address or phone number on their site.
Was I talking to Text or to that company?
To that company. Text makes the software their team and AI Agent use. We don't see their conversations, orders, or customers.
Can I get this live chat for my own website?
Yes. Start a free trial, pick a widget colour and position, and install it with the Shopify, WordPress, or Webflow integration, through Google Tag Manager, or with one line of code. Plans start from $19 per user per month, and the trial doesn't ask for a card. Pricing has the current plans.
What does the AI agent answer from?
From the content the business gives it: their website pages, help articles, uploaded PDFs, and product data from their store. It replies from those sources and hands over to a person when the answer isn't in them.
Which channels land in the same inbox?
Website live chat, email, WhatsApp, Facebook Messenger, and Apple Messages for Business. One team and one AI Agent handle all of them from the same place.
Can I see whether the conversations make money?
Yes. Text ties orders back to the live chat that produced them, during the conversation and for thirty days after it ends. The sales report shows total value, orders, and time to order, split by AI Agent and by person.
What happened to “Powered by LiveChat”?
The live chat you saw runs on Text, the platform built by the team behind LiveChat.com. Text brings live chat, AI Agent, tickets, and sales reporting together, so the badge now names the platform that powers the whole conversation. This page kept its address so older links still work.
Can I remove the badge from my own live chat window?
The “Powered by Text” badge is a standard part of the chat window. It can be removed only if the white-label option is explicitly included in your signed Order Form.
Are the features on this page included in my LiveChat plan?
No, your LiveChat plan stays the same. The features and capabilities on this page are part of Text and are available under Text pricing plans. They are not included in LiveChat plans, including legacy LiveChat subscriptions. Availability, limits, and pricing depend on your Text plan. If you’re on a LiveChat plan and want these features, you can move to Text.