Telegramer
Telegramer
Support your customers via Telegram.
$10 / mo, per license

Connect your Telegram bot to your LiveChat instance in minutes. Your users will be able to chat with your organisation via Telegram, while your agents will continue to use the LiveChat in the background. The app supports sending and receiving all kind of media:

  • Text messages ( for sure !)
  • Photos and images (Gifs included)
  • Voice recordings
  • Locations

The app is only $10 per month after 7-day free trial.

Current limitations:

  • Telegram stickers are not visible in LiveChat, but you can download and view them in a separate browser tab
  • You can connect only one bot to you LiveChat

Please contact us at https://support.ontecapps.com if you have any issues. Your ideas are welcome - please visit our community forum https://support.ontecapps.com/hc/en-us/community/topics

Key Features

Easy to connect
It will take you less than 5 minutes to create Telegram bot, customise it and connect to your LiveChat platform.
Convenient Telegram channel
Allow your customer to use the messenger of their choice. Customers will have all history of communication with your support in one place.
Media support
With a couple of clicks, your clients can send you a photo or report their location. Users can post Images, locations, audio records and other files.

Benefits

Single tool for your agents
Your agents now can enjoy the only instrument to chat via Telegram or any other channel connected to the LiveChat platform. No need to switch between tools and services.
Easy for your customers
Customers open the popular Telegram messenger and continue chatting with your agents. They don’t have to browse web pages again or download an app. Everything is already is set up.

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Tutorial & Support

App tutorial and setup instructions how to use and properly configure this app with your LiveChat account.
To get help and support contact . You can also suggest improvements or request new features in the upcoming versions of Telegramer.
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