- The integration is free to use
- < 50 teams are using it
- Contact management
Talkdesk & LiveChat integration will give you a wider overview of your customers. Every time you finish a chat with a website visitor, a new contact (and the chat transcript) will be added to your Talkdesk account. Thanks to it, your support service team will be able to solve issues faster and provide more personalized customer experience. Talkdesk is the browser-based contact center solution that helps businesses around the world build stronger customer relationships. The software automates gathering contacts. Every time a customer calls you or reaches out to you via chat, the new contact is created. Moreover, if you can’t pick up a call, the software will send an email with the call data and voicemail recording. Thanks to it, you will get a 360-degree view of a contact so that you can have more personalized conversations with customers and prospects. With Talkdesk, you can also check live reports, and set up skills-based routing. The tool also provides you tools to make data-driven decisions. The solution offers seamless integrations with many tools including Salesforce, Slack, Desk.com, and others.
See the setup instructions on how to properly configure this app with your LiveChat account.
- The most popular channel of communication
- Chat apps have become the most popular medium of communication. Thanks to LiveChat, you can adjust to ongoing changes and allow customers to contact you via an additional channel.
- Easy installation
- When integrating LiveChat with Talkdesk, you can use a professional step-by-step tutorial that will guide you through the entire process.
- Search for LiveChat contacts in Talkdesk
- Easily access customer data and review chat transcripts. Get the list of all customers you have chatted with and access information about them while talking with them on the phone.
- Automatically create customer contacts in Talkdesk
- When a conversation with a customer is ended, a new contact and information about the profile will be added to your Talkdesk account. All of that without lifting your finger!
- Know everything about the customer
- Using LiveChat and Talkdesk together makes it easy to manage all of your customer requests and follow-up activities from one place.
- Deliver a more personalized customer experience
- Synchronize visitor and chat information between both systems to provide better support to customers, without switching tools.
- Boost your operators productivity
- View chat transcripts, offline messages and visitor details from LiveChat directly from the Talkdesk interface. Having this knowledge at your fingertips, you can work more efficiently and save a lot of your time.