Jira Service Desk
Jira Service Desk
Let customers contact you via the most popular communication channel.
Developed by LiveChat

The LiveChat & Jira Service Desk integration enables you to give customers the quickest and the most efficient way of communication via live chat.

Jira Service Desk is a reliable helpdesk platform that provides solutions for customer service and IT Service Management. The tool comes with customizable templates, real-time reporting, automation rules, or problem and change management. It also helps to automate repetitive tasks as well, manage software bugs and eventually, deliver pleasant customer service experience.

The platform allows your customers to email their inquiry to you or to make use of a self-service portal that lets them easily get help. Apart from that, the solution comes with tickets & issues tracking, the email integration and customizable branding.

To add to this, Jira Service Desk supports team collaboration allowing you to quickly communicate and share ideas with your teammates.

Key Features

Dead-easy installation
With our step-by-step tutorial and a dedicated LiveChat plugin, you will add a chat to your Jira Service Desk in no time. And all of that without dabbling in any kind of code!
Reach possibilities
Integrate LiveChat with Jira and combine the power of a reliable chat tool and the powerful ticketing system. Because there's no better way to gain your customers' trust than to provide them with a broader range of opportunities!

Benefits

Reach out to your customers faster!
With LiveChat for Jira, you can provide your customers with an instant way to reach your Customer Service, available 24/7!
Resolve your customers' queries faster
Add LiveChat to your Jira Service Desk and make sure that your customers' queries will be resolved in a much faster pace. Because there's no quickest mean of communication than a chat!
Take your customers with you
With LiveChat's dedicated mobile apps for iOS and Android, you can take your customers whenever you want. You no longer have to worry about your customers' queries when on the go!

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Tutorial & Support

App tutorial and setup instructions how to use and properly configure this app with your LiveChat account.
To get help and support contact LiveChat. You can also suggest improvements or request new features in the upcoming versions of Jira Service Desk.
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