Log in

LiveChat vs. Zendesk

The real champions of customer service

Get a Zendesk® alternative that provides around‑the‑clock support across all plans.

Free 14-day trial No credit card required Easy setup

LiveChat the Zendesk alternative

Join more than 36,000 companies that trusted LiveChat

Logos of LiveChat customers Logos of LiveChat customers

Clear, easy to implement, and user friendly?

That’s the Zendesk alternative we’re talking about.
You can install LiveChat on your own — it’ll only take a few minutes.
And if anything goes wrong, just give our agents a shout.

We’re a Zendesk alternative that does what it knows best.

98%
of users would
recommend this app

View more details View more details

4.7/5
overall rating
on GetApp

View more details View more details

Go beyond checkbox comparisons

Take a look at independent reviews to see what users have to say about LiveChat and Zendesk.

Lightning-fast customer support

Our Support Heroes are always there for you. Reach out for help at any time and there’ll always be an agent to talk to.

Customer Support in LiveChat

Transparent pricing

Whether it’s the Starter plan with its basic features or our Enterprise plan that includes all the features you can think of, you know exactly what you are paying for.

Pricing in LiveChat

When we say omnichannel, we mean it

Live chat, mobile, and messaging apps are all connected and synchronized in one place, so your customers get a consistent experience no matter the channel they use.

Omnichannel messaging in LiveChat
Sierra Woodall
Directing the traffic to the website and to LiveChat helped GreenState tremendously in being able to serve all our member contacts.
Sierra Woodall

Member Assistance Center Supervisor

Read the story

Increase chat conversion

Get 14 days of LiveChat for free

Automation Robust reporting Ticketing system

Reach more customers where they hang out

Customers can connect with you using their favorite messaging apps, and you can reply to all messages in one place.

Apple Messages for Business integration with LiveChat

Apple Messages for Business

Answer questions and sell products or services to Apple users on their favorite devices. Let over 1.65 billion Apple users connect with you just as they would with friends in the Messages app.

WhatsApp Business integration with LiveChat

WhatsApp Business

Solve customer problems in a flash using the most popular file formats like photos, voice messages, location, and more. Route chats to dedicated groups of agents and handle high traffic with ease.

Analytics anyone can understand

Take a look at Reports to get a quick overview of key metrics. Switch between the tabs to get insights about your chats, agents, and customers.

Reports in LiveChat

If you ever want to cancel…

You can do it at any time. We’ll be sad to see you go, but if you decide it’s time to part ways, all you need to do is contact our support team via live chat.

Canceling subscription in LiveChat

LiveChat is what you make of it

Expand on the ways you use the tool by connecting it with over 200 integrations, including SnapCall that elevates showcasing your products to video calls.

LiveChat integrations

We double down on online data protection

We'll keep your data safe by using top-quality data centers and diverse geolocalization. This helps us go above and beyond the protection required by GDPR.

Data centers at LiveChat

Need more convincing?

Watch our demo to discover LiveChat — from L to t.

Play button
 

Or, if you already feel like we’re the Zendesk alternative you’ve been looking for?

Discover our other products