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Data Storage and Hosting Policy

This LiveChat, Inc. Hosting Policy describes the LiveChat, Inc. practices regarding data storage and hostings and shall serve as an official reference concerning our data safety. For the purpose of this document, hosting shall mean storing, hosting or replicating of Service Data including for archival, backup and log purposes. All other terms referred to in this document shall be understood in line with definitions introduced by Terms and Conditions.

LiveChat, Inc. provides a possibility to store data in two independent locations, one within EEA/EU located in Frankfurt, the other placed on the territory of USA (located in Dallas). Each user may denote the desired location of hosted data at the time of creating a license by signing up on the bottom of the following webpage or contact with our support team at support@livechatinc.com. If such choice is not being made, data shall be assigned to the servers located in the USA by default. To ensure data integrity, LiveChat, Inc. assigns not only license data but also all remaining data amounting to be personal to servers location upon a choice or default assignment. Consequently, once our Customer decides to store data on the territory of the European Union (servers in Frankfurt), data related to ticket storage shall be placed there.Due to security reasons, LiveChat, Inc. shall not provide a detailed information concerning data storage centers.

Hosting and Data Safety

LiveChat, Inc. has adopted security controls and practices for hosting centers that are designed to protect the confidentiality, integrity, and availability of Customer’s content that is hosted by LiveChat, Inc. and to protect Customer’s content, personal data as well as any other data related to the license from any unauthorized processing activities such as loss or unlawful destruction of data. LiveChat, Inc. continually works to strengthen and improve those security controls and practices. LiveChat, Inc. database servers are hosted in a data center operated by a third-party vendor.LiveChat, Inc. maintains complete administrative control over the servers, and no third-party vendors have logical access to customer data. Furthermore, LiveChat, Inc. maintains an inventory of all media on which customer data is stored. Access to the inventories of such media is restricted to authorized personnel.

Processing the Personal Data by LiveChat, Inc. is compliant with the General Data Protection Regulation. This includes compliance with requirements that Personal Data transferred from the EEA to other countries where LiveChat, Inc. or its third party service providers operate is adequately protected. LiveChat, Inc. ensures that it signed and shall continue to sign Data Processing Addendums with all vendors with access to personal data. What is more, in selecting third party providers who may gain access to, store, transmit or use customer data, Provider conducts a quality and security assessment pursuant to the provisions of its standard operating procedures. LiveChat, Inc. provides an up-to-date list of Sub-processors available here. We take care to use only reputable and secure suppliers. Furthermore, LiveChat, Inc. computing environments are routinely tested to ensure that in case of any data safety breach we are able to restore potential data loss.More detailed explanation concerning data safety and privacy may be accessed here.

Location Policy Details

Type of data Storage Location Policy
License credentials By default assigned to the US storage centers nevertheless, upon request your license may be stored on the territory of European Union (Frankfurt).
Tickets By default assigned to US storage centers nevertheless, upon request, once your license is in EU your tickets shall be stored on the territory of European Union (Frankfurt) as well.
Chat content Stored in line with the choice of License storage.
Analytic data (related to particular license) Stored in line with the choice of License storage.
Analytic data (global, not related to a particular license) Stored on the territory of USA.
Backups of data stored on the EU region Storage Center located in Amsterdam.
Backups of data stored on the territory of USA Storage Center located in Washington DC.

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