LiveChat: Sub-Processors

Krzysztof Kraus
3 min read
updated: Jun 15, 2021

Hereby we declare that we are dedicated to delivering you the best quality products. To ensure that we use certain Sub-Processors (third-party processing tools). Below you can find more information about Sub-Processors selection criteria and our quality assurance.

Sub-processing and LiveChat Inc.

By Sub-Processor, we mean the third-party processor that we use to facilitate the delivery of our products. LiveChat Inc. uses Sub-Processors, one of them being our affiliate company, LiveChat Software S.A., and selects them according to internal high-quality standards to ensure data integrity and safety. Furthermore, LiveChat, Inc. uses a commercially reasonable selection process to choose the best and most reliable processors. It also uses:

Safeguards in-use and selection process

LiveChat, Inc. safeguards its relation with Sub-Processors by the contractual relationship - we sign Data Processing Agreement with each of our Sub-Processors - establishing data safety standards which should be at least meeting our minimum requirements used in our DPA offered to the customers. Below you can find some of the outlined standards that we require to have with all Sub-Processors that we appoint.

  • Our Sub-Processors shall implement and maintain appropriate technical and organizational measures (including measures consistent with those to which we are contractually committed).
  • Our Sub-Processors are from the US and Europe mostly. If we decide to appoint the Sub-Processors from the other country we always make sure other legal transfer mechanisms apply to such data processing.
  • Our Sub-Processors process only the data that are absolutely necessary for the purpose (and none more than that).
  • Our Sub-Processors are entitled to process personal data only in accordance with the data controller’s instructions.
  • We require cooperation and assistance from our Sub-Processors when it comes to a data breach or processing of a data controller’s requests.
  • Our Sub-Processors are obliged to ensure that their personnel is reliable, trained, and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable by the data protection laws.

Sub-Processors

LiveChat, Inc. is dedicated to keeping always up-to-date lists of Sub-Processors.

Please note that this policy does not grant to customers any additional rights or remedies and should not be treated as a binding agreement but only a policy aiming to explain and clarify the process of processors’ appointment.

LiveChat, Inc. appoints different categories of Sub-Processors that help us to maintain the product effectively and efficiently. Here you can find the list of LiveChat, Inc.’s third-party service providers (“Sub-Processors”) with access to end-users’ data within customer’s account.

Infrastructure and storage

LiveChat, Inc. does not provide its own storage centers and uses Sub-Processors delivering reliable infrastructure to maintain data storage. (For more info check our Data Storage and Hosting Policy).

We use Sub-Processors that facilitate document storage to enable fact and safe documents signing upon customer’s requests. LiveChat, Inc. delivers four products to numerous customers - we use CRMs to organize customers’ data.

  1. Amazon Web Services LLC – file storage through Amazon AWS product
  2. Dropbox, Inc. – storage of documents
  3. Google, LLC – email services, internal docs storage
  4. IBM (server provider) – server provider, CDN provider
  5. Jira (Atlassian product) – maintain tasks

Communication and support services

We employ tools that help us to maintain communication both internally and with our customers/trial users or potential customers.

  1. Google, LLC – email services, internal docs storage
  2. Wildbit, LLC – email services through the Postmark product

User feedback and work optimization

We’re constantly improving our products to fit our customers’ needs. That’s why we use tools that help us to collect and organize data about our product performance.

  1. Civilized Discourse Construction Kit, Inc. – community forum platform
  2. FullStory, Inc. – customer experience optimization (analytics engine)

If you want to see full lists of our sub-processors (not only sub-processors with access to end-users data), you can reach us on support@livechat.com.

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