LiveChat: subprocessors

Krzysztof Kraus
4 min read
updated: Jun 29, 2020

Hereby we declare that we are dedicated to delivering you the best quality products. To ensure that we use certain subprocessors (third-party processing tools). Below you can find more information about subprocessors selection criteria and our quality assurance.

Subprocessing and LiveChat Inc.

By subprocessor, we mean the third-party processor that we use to facilitate the delivery of our products. LiveChat Inc. uses subprocessors, one of them being our affiliate company, LiveChat Software S.A., and selects them according to internal high-quality standards to ensure data integrity and safety. Furthermore, LiveChat, Inc. uses a commercially reasonable selection process to choose the best and most reliable processors. It also uses:

Safeguards in-use and selection process

LiveChat, Inc. safeguards its relation with subprocessors by the contractual relationship - we sign Data Processing Agreement with each of our subprocessors - establishing data safety standards which should be at least meeting our minimum requirements used in our DPA offered to the customers. Below you can find some of the outlined standards that we require to have with all subprocessors that we appoint.

  • Our subprocessors shall implement and maintain appropriate technical and organizational measures (including measures consistent with those to which we are contractually committed).
  • Our subprocessors are from the US and Europe mostly. If we decide to appoint the subprocessor from the other country we always make sure other legal transfer mechanisms apply to such data processing.
  • Our subprocessors process only the data that are absolutely necessary for the purpose (and none more than that).
  • Our subprocessors are entitled to process personal data only in accordance with the data controller’s instructions.
  • We require cooperation and assistance from our subprocessors when it comes to a data breach or processing of a data controller’s requests.
  • Our subprocessors are obliged to ensure that theirpersonnel is reliable, trained, and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable by the data protection laws.

Subprocessors

LiveChat, Inc. is dedicated to keeping always up-to-date lists of subprocessors.

Please note that this policy does not grant to customers any additional rights or remedies and should not be treated as a binding agreement but only a policy aiming to explain and clarify the process of processors’ appointment.

LiveChat, Inc. appoints different categories of subprocessors that help us to maintain the product effectively and efficiently. Classification, with subprocessors listed below.

Infrastructure and storage

  • LiveChat, Inc. does not provide its own storage centers and uses subprocessors delivering reliable infrastructure to maintain data storage. (For more info check ourData Storage and Hosting Policy).
  • We use subprocessors that facilitate document storage to enable fact and safe documents signing upon customer’s requests.
  • LiveChat, Inc. delivers four products to numerous customers - we use CRMs to organize customers’ data.

Amazon Services LLC

File storage through Amazon AWS product

APIHub, Inc.

Data enrichment during sign up process

Dropbox, Inc.

Storage of documents

Google, LLC

Email services, internal docs storage

IBM (server provider)

Server provider, CDN provider

JN PROJECTS Inc. dba HelloSign

Platform for business agreements

Pipedrive OÜ (Estonia) / Pipedrive, Inc.

CRM system

Salesforce.com, Inc.

CRM software provider

Trello, Inc.

Task management

Zapier, Inc.

Service connector through Zapier product

Accounting and payment processing

We employ tools that collect your recurring payments and deliver us analytics concerning payment processing. We use this type of product to ensure that your payment is processed on the top-notch standards by the market leaders in this field.

200 OK, LLC

Payment analytics through Profitwell product

ChartMogul Ltd.

Billing statistics through Chartmogul product

Recurly, Inc.

Payment processing

Xero Limited

Accounting services

Communication and support services

We employ tools that help us to maintain communication both internally and with our customers/trial users or potential customers.

AutopilotHQ, Inc.

Email services through Autopilot product

Campaign Monitor Pty Ltd

Email services through Campaign monitor product

Google, LLC

Email services, internal docs storage

Slack Technologies, Inc.

Internal communication through Slack product

Smooch Technologies Inc.

Multichannel communication provider

Twilio Inc., Twilio Ireland Limited

User SMS service through Twilio product

The Rocket Science Group, LLC

Email services through Mailchimp product

Wildbit, LLC

Email services through the Postmark product

Woodpecker.co Sp. z o.o.

Email service through Woodpecker product

User feedback and work optimization

We’re constantly improving our products to fit our customers’ needs. That’s why we use tools that help us to collect and organize data about our product performance.

Amplitude, Inc.

Statistic/usage data product

Civilized Discourse Construction Kit, Inc.

Community forum platform

FullStory, Inc.

Agent heatmap recorder

Hotjar

User feedback service

Widgix, LLC dba SurveyGizmo

Surveys services through SurveyGizmo product

Yesware

Sales Productivity Platform

In case of any questions or doubts concerning the appointment of subprocessors, let us know via support@livechatinc.com.

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