To provide you with a top-notch services, both in terms of our software and Customer Service, LiveChat works with subprocessors. The companies that we work with may process our customers’ personal data, submitted to LiveChat’s services.
As we want to maintain full transparency with our customers, we’ve prepared the list of LiveChat subprocessors, together with a short description that will tell you for what purpose:
1. 200 OK, LLC
Payment analytics through Profitwell product
2. Amazon Services LLC
File storage through Amazon AWS product
3. Amplitude, Inc.
Statistic/usage data product
4. APIHub, Inc.
Data enrichment during sign up process
5. AutopilotHQ, Inc.
Email services through Autopilot product
6. Campaign Monitor Pty Ltd
Email services through Campaign monitor product
7. ChartMogul Ltd.
Billing statistics through Chartmogul product
8. Civilized Discourse Construction Kit, Inc.
Community forum platform
9. Dropbox, Inc.
Storage of documents
10. FullStory, Inc.
Agent heatmap recorder
11. Google, LLC
Email services, internal docs storage
12. IBM (server provider)
Server provider, CDN provider
13. JN PROJECTS Inc. dba HelloSign
Platform for business agreements
14. LiveChat Software S.A.
Affiliate company that handles development process and customer support
15. Pipedrive OÜ (Estonia) / Pipedrive, Inc.
16. Recurly, Inc.
17. Salesforce.com, Inc.
CRM software provider
18. Slack Technologies, Inc.
Internal communication through Slack product
19. Smooch Technologies Inc.
Multichannel communication provider
20. Tableau Software, Inc.
Visual analysis of LiveChat’s data
21. Trello, Inc.
22. Twilio Inc., Twilio Ireland Limited
User SMS service through Twilio product
23. The Rocket Science Group, LLC
Email services through Mailchimp product
24. Widgix, LLC dba SurveyGizmo
Surveys services through SurveyGizmo product
25. Wildbit, LLC
Email services through the Postmark product
26. Woodpecker.co Sp. z o.o.
Email service through Woodpecker product
27. Xero Limited
28. Zapier, Inc.
Service connector through Zapier product