Drive sales by introducing voice calls, live video chats, and screen sharing in your customer support
Millions of customers shop online. Many expect a virtual shopping experience. Win their hearts with a real-time showcase of your products. Enhance your website with live chat video calls.
Invite your customers to a simple voice call with a single click. Without phone numbers, additional applications, special equipment, or software. Voice calls happen inside the chat widget.
Assist your customers on their buying journey and move your business to virtual reality. Share your screen in chat and walk them through the product description or support during the purchase process.
Years of experience from LiveChat and SnapCall combined into one plug & play solution. Curious how it works and can help your company? Start a chat now.Get in-chat voice & video
Get 14 days of LiveChat for free
Easy setup Robust reporting 24/7 availability
LiveChat and SnapCall work smoothly together to deliver the best online shopping experience to your customers in one simple app.
Offer your customers a live showcase of your products in our chat widget. Seeing a product demo doubles the chances of the purchase.
Send an in-chat call invitation to the customer. They can instantly join the live video call without needing to install any additional software.
Do what you’re best at, demonstrate your product online in the app! Use chat screen sharing to amplify your message. In most cases, a live demo is what seals the deal.
Read a case study on bridging the gap between the physical showroom and online store with chat and video. Check out how enterprises move customer communication to a higher lever with handy in-chat functions.Get case study
SnapCall is the first calling solution designed to help sales teams improve both conversion and retention rates.
Use the same widget for all communication channels.
Switch to live video conference with one click.
Stream video in enterprise quality.
Pay a flat fee no matter where callers are located.
With SnapCall, we can launch a voice or a video call directly in LiveChat, and we can actually get the sale completed in a single interaction.
President of Sales at Canadian Appliance Source
The technology has definitely exceeded my and my team’s expectations. Voice calls, video chats, and the screen-sharing features are very reliable.
Director of Marketing at Valley Driving School
Partnering with SnapCall has been really great. It turned out to be a perfect fit, allowing our business to to effortlessly switch to a call right inside the chat application.
Senior Director of Operations at E.C.E.
One of the great things about SnapCall is that the visitor doesn't have to download anything in order to get on a call right in the chat.
Director of Digital Product Development at AppVault
Voice chat is a communication method that allows users to talk to each other in real time using their voices. It is a popular feature in social media and messaging apps. Nowadays, this kind of communication software is used in business more often. Voice chat can be used on various devices, including smartphones, computers, and gaming consoles. In-chat voice is a convenient way to communicate with others, especially when typing is not practical or efficient. It allows users to express themselves more naturally and convey emotions through their voices. Simple voice chat app can also enhance teamwork and collaboration.
Screen sharing is a technology that allows users to share their computer screen with others in real time. Screen-sharing software is commonly used for online remote collaboration, presentations, and customer service in business settings. Screen sharing enables users to show their work to others, making collaborating and getting feedback easier. In customer service, screen sharing can be used to troubleshoot technical issues by allowing support staff to see the customer's screen and guide them through the problem-solving process. Screen sharing is also helpful for remote teams working together on a project, as it allows everyone to see the same information and make changes in real time. Screen sharing is valuable tool for businesses looking to improve collaboration and customer service.
Using in-chat voice, video, and screen sharing in customer communication can significantly benefit businesses in providing top-notch customer service. Video in-chat allows for face-to-face communication, which can help build trust and rapport with customers. It also provides a more personalized experience, as customers can see and hear the representative they are speaking with. Share screen is another helpful feature in IT software that can help businesses troubleshoot customer issues in real-time. This can save time and frustration for both parties, as the representative can visually guide the customer through the solution. Voice call is also a valuable tool, as it allows for immediate communication and can help resolve issues quickly. Incorporating in-chat voice, video, and screen sharing into customer communication can improve customer experience and increase customer satisfaction. It can also help businesses save time and resources by resolving issues more efficiently.
Live chat is a popular way for businesses to communicate with their customers in real time. However, many people are concerned about the security of in-chat voice, video streaming, and screen sharing. The good news is that those live chat providers use encryption to secure customer communication. Encryption is a process that scrambles data so that the intended recipient can only read provided information. It means that even if someone intercepts the data, they won't be able to understand it. Live chat providers guarantee that their in-chat voice, video, and screen-sharing features are secure and safe for customer communication. So, you can rest assured that your conversations by the most common messaging channels are private and protected.
Yes, an extensive chat with advanced functionality suits small and large businesses. This chat type allows efficient communication between team members, customers, and clients. It also offers features such as screen sharing, video, and voice calls, essential for businesses operating remotely or with a global presence. For small businesses, an extensive chat with advanced functionality can be used to communicate with customers and manage orders in an e-commerce setting. It can also be used to collaborate with team members and share important information. For larger businesses and enterprises, this type of chat can be integrated into existing applications and software to streamline communication and improve productivity. Overall, an extensive chat with advanced functionality is a valuable tool for businesses of all sizes. It offers a range of features that can be customized to meet the specific needs of each company, making it an essential part of any modern business strategy.
Video live chat is a real-time communication technology that allows users to see and hear each other through video and audio transmissions. It is a form of video conferencing that enables people to connect from different locations using a computer, smartphone, or tablet. Video chat apps have become increasingly popular as they provide a convenient and cost-effective way to communicate with friends, family, colleagues, and customers. Live chat video calls can help move business communication to a higher level. Video chat works with a webcam or built-in camera to capture video and a microphone to record audio. The video and audio data are processed with software and transmitted over the internet to the other person's device, displayed on their screen, and heard through their speakers or headphones. Video chat can be used for various purposes, such as socializing, business meetings, online learning, and customer communication, especially in e-commerce. It offers a more personal and engaging experience than traditional phone calls or text-based messaging, making it a valuable tool for staying connected in today's digital world.
Enabling live video chat and voice call functions in LiveChat is possible by installing the SnapCall · Live Video for Chat app, which is available in the marketplace. This app allows you to add video functionality to your LiveChat conversations, making it easier to provide personalized business customer support and assistance to your customers. There are many benefits of using SnapCall. For example, you can bring the in-store experience to online shopping and connect customers with your experts. Face-to-face interaction can improve Net Promoter Score and increase rates significantly.
You will need a device with a camera and microphone, such as a laptop, desktop computer, or smartphone, to use video in-chat and voice calling features. To activate extra features in the LiveChat widget, visit our marketplace and install SnapCall · Live Video for Chat app. Then, you can easily connect with your customers. Our software requires no special equipment, but we recommend a reliable internet connection for the best customer service experience. Our user-friendly interface makes navigating and utilizing all our features easy, so you can focus on providing excellent customer service. With our video in-chat and screen-sharing capabilities, you can provide personalized support and troubleshoot issues in real time. Try our software today to enhance your business's customer service.
Adding additional in-chat functions can significantly improve your sales closing rate. For businesses and e-commerce websites, in-chat functions can be a game-changer. With the ability to share screens and demonstrate products or services in real-time, you can provide your customers with a more immersive and engaging experience. Additionally, features like video and voice calls can help you answer questions and address concerns more effectively, leading to a higher likelihood of closing the sale. Whether using an in-chat application or chat software, adding additional functions can help you take your sales game to the next level. You can build stronger relationships and close more deals by providing customers a more personalized and interactive experience. Consider adding in-chat functions to your arsenal to improve your sales closing rate.