- The integration is free to use
- < 50 teams are using it
SnapCall is the first call solution on the LiveChat Marketplace. This integration enables your team to call customers directly inside the chat window. Customer is provided with a possibility to have a voice conversation with the same agent they were chatting with.
Calls are fully digital, no phone number or any additional equipment is needed. No need to install anything. Just allow the microphone usage on your device and start the conversation.
While using traditional call solutions, agents provide customers with a phone number to make a call. This is problematic as customers can keep this phone number for the future or even share it with other users. This eliminates the possibility to control the volume of inbound calls.
While using SnapCall, your team has full control of who and when is provided with the possibility to have a voice interaction. You’d like to help your customer go through a more complicated setup on a call? The customer is asking you to have a live conversation over the phone? You decide when the voice can help you and enhance the experience for the customer!
Use cases to make the most of SnapCall solution:
- Customer Support
Allow your CS team to call customers directly inside the chat conversation. Providing voice channel possibility in some particular situations can help improve time resolution, provide more personal experience to specific customer segments (ex. VIP) or in delicate support cases.
Allow your Sales team to call customers directly inside the chat conversation. Providing voice channel possibility can help increase sales conversion rate in some particular situations, where voice interaction could help to save time, convince a customer to buy, or make them more likely to buy again in the future.
See the setup instructions on how to properly configure this app with your LiveChat account.
Contact vendor to get help and support. You can also suggest improvements or request new features in the upcoming versions of SnapCall.
- Directly embedded in the chat
Offer your team to call customers directly inside the chat conversation by clicking on the button provided. Nothing to install, no additional equipment required.
- Fully digital and free
Launching a call from the chat widget is completely digital. This means you don’t need any phone number to be able to offer voice interaction to your customers. Calls are completely free of charge for the customer, anywhere in the world.
- Provide voice support directly from the chat widget
Effortless chat to call escalation in customer support cases where voice interaction could improve time resolution or provide more personal experience.
- Improve sales conversion rate with voice
Offer your team to call customers in situations where voice interaction could positively impact the deal or help create a relationship that would motivate the customer to buy again.
- Effortless integration
Just a click to install the SnapCall app and start offering calls directly from the chat widget. Nothing to install for your customers.
- Call summary
See relevant call data, such as start time, call duration, and end time after the call is finished.
- Call rating
Customers are able to rate their voice interaction with the agent at the end of the call. Easy way to get valuable feedback.
- Strong connection
In some situations, voice interactions are proven to create stronger, more personalized relationships with customers and improve retention rates.
You pay per agent seat only. No additional costs, no restrictions on the number of calls, or call duration.
- Complete confidentiality
Neither you nor the customer needs to share a phone number.
- You have the control
You get to decide whether the voice interaction can enhance the experience and choose which customers get the possibility to call you.