Format text in surveys and forms

Ola Górska
1 min read
updated: Jul 20, 2020

You can use Markdown to edit the text in your surveys and forms as well as the ticket form confirmation and offline info, visible in the LiveChat chat widget.

To edit the pre-chat survey, the post-chat survey, the queued visitor, or the ticket form, log in to the LiveChat app and go to Settings>Chat surveys and forms. Markdown is supported in Message and Label fields in the forms.

To edit the offline info or ticket confirmation message, go to Settings>Chat widget>Language.

The offline info field is visible only when the ticket form is disabled and chat history is enabled for customers.
The offline info field is visible only when the ticket form is disabled and chat history is enabled for customers.

See below for the supported formatting with examples:

1

Create anchored links with
[example](https://example.com)

2
Put the text in bold with **example**
3
Put the text in italics using _example_
4
Create unordered lists with-
5
Create ordered lists with1.2.3.

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