Format text in surveys and forms

Ola Górska
1 min read
updated: Feb 24, 2021

You can add rich text formatting to your chat surveys and forms displayed in your LiveChat chat widget.

To edit the pre-chat survey, the post-chat survey, the queued visitor, or the ticket form, log in to the LiveChat app and go to Settings>Chat surveys and forms. Click on an input field to see the available formatting options. Depending on the type of field you’ll be able to use:

  • Bold font
  • Italics
  • Numbered lists
  • Bullet points
  • Hyperlinks

Rich text formatting in the pre-chat survey

You can also use Markdown to edit the text in the ticket form confirmation and offline info. The available options are:

  • Create anchored links with [example](https://example.com)
  • Put the text in bold with **example**
  • Put the text in italics using _example_

To edit the offline info or ticket confirmation message, go to Settings>Chat widget>Language.

Use Markdown to format text in ticket confirmation

This is an example of such an edited ticket form confirmation:

An example of ticket confirmation formatted with Markdown

The offline info field is visible only when the ticket form is disabled and chat history is enabled for customers.
The offline info field is visible only when the ticket form is disabled and chat history is enabled for customers.

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