Format text in surveys and forms

You can add rich text formatting to your chat forms displayed in your LiveChat chat widget.

Rich text formating

To edit the pre-chat form, the post-chat form, the queued visitor, or the ticket form, log in to the LiveChat app and go to Settings>Forms. Click on an input field to see the available formatting options. Depending on the type of field you’ll be able to use:

• Bold font
• Italics
• Numbered lists
• Bullet points
• Hyperlinks

Markdown

You can also use Markdown to edit the text in the ticket form confirmation and offline info. The available options are:

• Create anchored links with [example](https://example.com)
• Put the text in bold with **example**
• Put the text in italics using _example_

To edit the offline info or ticket confirmation message, go to Settings>Chat widget>Language.

This is an example of such an edited ticket form confirmation: