Agnieszka from LiveChat & HelpDesk here!
Next week, we’re planning to record an online webinar with another company, Packhelp, about building a remote customer service team. I thought that maybe some of you already has this experience and would like to share their thoughts and get quoted in the webinar. We’ll discuss:
- How does the recruitment and onboarding processes work for people from different countries and in different time zones?
- Does every language need a separate team and Manager
- How to control and supervise the quality of customer support when working in different countries with different languages?
If you’d like to share your thoughts on the topics above, please share it here and I’ll ask you if we could use it in the webinar as an example
P.S. In our Support Team we also figure out these issues as we’re planning to hire new people in different time zones - we’ll appreciate all the tips :)!