Jumping from one communication software to another can be inconvenient and time-consuming. Slack for LiveChat creates a powerful combination by bringing the two sides together.
Connecting your organization’s LiveChat account with a Slack workspace lets your agents chat from either software. Whatever happens in LiveChat is instantly reflected on Slack, providing you with seamless communication experience.
LiveChat lets you route customers from specific pages to dedicated groups. You can combine this mechanism with Slack channels, making sure that the customers who visited the pricing page chat with sales specialists.
The Slack for LiveChat integration lets you transform a chat into a public or private channel. All agents can join a chat on a public channel, but their messages won’t be visible to customers. This way customers won’t get any messages sent by accident. It’s also a great way to help agents tackle difficult cases together.
How it works? 💻 1. Install Slack for LiveChat ⚙️ 2. Use Settings button on this page to manage integration 🔗 3. Link your Slack account with LiveChat 🎛 4. Configure channel routing, and connect the Slack Channel with the LiveChat Group 💡 5. From now on you will see upcoming chats on Slack 💬 6. Reply in a public or private channel
As an agent, you can send and receive not only messages, but also files, images, and emojis. Customer receiving files and images on Slack will access them via links.
Route customers to different Slack channels depending on your business use cases.
Transform a chat into a public channel so that other agents can join in and supervise. Alternatively, invite colleagues to private channels and chat with customers together!
You can now use Slack slash commands.
- /tag - tags a chat
- /ticket - create a ticket with the chat transcript
- /canned - let's you choose canned response
With LiveChat messaging mode enabled, you can chat with your customers with LiveChat app offline.
Messages exchanged in real time, as well as chat history, are stored in LiveChat and on Slack.
Choose to chat from LiveChat or Slack based on the situation or your personal preference.
If you use Slack in your company, you already know the software well. There’s no need to install and get used to a new app.
You can chat wherever you are using the Slack mobile app.