Messenger

Facebook Messenger chatbot and live chat

Answer Facebook Messenger in the same inbox as website live chat, with an AI Agent that replies for you.

Works with
  • Text
  • Customer on Messenger getting a discount code and completing a purchase
  • Text Messenger integration settings page with a list of connected Facebook pages, connection statuses, and “Connect” buttons. The interface includes a left navigation sidebar for communication channels and a tooltip explaining how to connect pages to manage customer messages in the Inbox.
  • Text Messenger settings dashboard showing connected Facebook pages and Messenger chat link management. A QR code popup allows users to scan or copy a Messenger chat link, while the main table displays page names, IDs, connection status, and actions such as Open and Connect. The interface includes a sidebar for channel settings with Messenger enabled.
  • Text Messenger settings page displaying connected and disconnected Facebook pages. The dashboard includes page names, page IDs, connection statuses, Messenger links, and actions such as Open, Connect, and Disconnect. The left sidebar shows communication channels including Website widget, Email, Messenger, Twilio SMS, and Chat page, with Messenger enabled.

Messenger live chat in your Text inbox

Connect your Facebook Pages and Messenger conversations arrive in Text next to your website live chat. Customers keep messaging you on Facebook as usual. You reply from Text, or the AI Agent answers for you.

Answer page messages before they go cold

Someone sees your post or ad and asks a question in Messenger. If nobody answers for hours, that interest fades. The AI Agent replies right away, day or night, and brings in your team when the question needs a person.

Route each Facebook Page to the right team

Running pages for different brands or regions? Send each page's messages to the team that owns it, with a catch-all for the rest. Every page also gets a chat link and a QR code you can share.

Connect Messenger to Text

In Settings > Messenger, choose Continue with Facebook. Sign in with an account that has admin access to your pages, pick the pages and approve the permissions. To choose a plan, compare Text plans.

Key features

Facebook Page messages
Reply to Messenger conversations from the Text inbox.
Routing by page
Send each page's messages to the team that owns it.
AI Agent replies
Answer Messenger questions right away, including after hours.

Benefits

Sales questions reach sales
A buying question sent to your brand page lands with the people who can close it, without manual sorting.
Fewer tabs for your team
Facebook and website chats are answered side by side.
Invite shoppers to message you
A chat link or QR code for each page lets you promote Messenger wherever you reach customers.

App terms

Legal Terms

By installing this app, you agree to the Marketplace Terms.

Support

Set up Messenger

Follow the setup instructions to connect this app to Text.

Setup guide for Text
Good to know

Frequently asked questions

Can I connect more than one Facebook Page?

Yes. Connect every page you manage and route each one to its own team.

Do I need page admin access?

Yes. Sign in with a Facebook account that has admin access to the pages you want to connect.

Can the AI chatbot reply on Messenger?

Yes. The AI Agent answers messages from connected pages and transfers the chat to your team when needed.

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