By integrating Elevio with LiveChat, you will be able to use your ticketing system, live chat and knowledge base from one place. What’s more, the application supports self-help and will let you educate your customers. This will help to achieve better engagement, higher satisfaction rates, and lower churn.
Elevio is a user education platform that gives all your users much easier access to your help. It lets you place a simple widget on your website that will work as a container for your actual customer service tools. What’s more, the software comes with a set of features that facilitate the delivery of knowledge from your company to your base of users. It means that visitors can access your articles in the Elevio Assistant and quickly find needed information without contacting your support team or leaving a page they are browsing.
Using multiple help channels on your website may get your customers confused. With LiveChat for Elevio, you can make sure that your customers will be able to always reach you via chat, in case that your Knowledge Base article was not enough.
LiveChat for Elevio allows you to customize the widget so that it'll match your website's design. Simply choose the color and the icon of your Elevio button and see how seamless they are together!
Linking LiveChat with FAQs and knowledge bases enables your company to provide detailed and instant help for your customers.