LiveChat Beginner’s Package

Launch your LiveChat service successfully with our award winning training programme.

Works with

LiveChat

**Get to grips with the basics of using LiveChat in an informative one-hour training session.** Having LiveChat is one thing. But providing your customers with a great LiveChat experience comes down to your agent team. In this one-hour training, we’ll show you how to operate the system for both agents and management so you can hit the ground running with live chat for your business. *Perfect for businesses taking their first steps using LiveChat or anyone who wants a grounding in the LiveChat basics.* **Why train with us?** The Chat Shop is one of the market leaders in LiveChat customer service, with over 8 years of experience helping businesses of all sizes deliver live chat support. We’ve distilled our years of experience in tailoring live chat to match a business’ needs into this beginner’s package to help you get on your feet - and we’ve got the kind of advice, tips and tricks you can only learn after taking more than 2 million chats (and counting!).

Key features

What's covered in the training:

**Chat basics:** Logging in, how to accept chats, setting message notifications, chat window operation and accessing customer data.

Archives & organization:

Accessing your chat records, tags, canned responses and chat ratings.

Chat handling:

Next steps: closing and transferring chats, banning customers, resolving common LiveChat errors and issues.

Reporting and data:

Monitoring agent activity, accessing reports and data, other settings and editing.

Optimizing agent performance:

Our top tips for chat handling and tone of voice based on years of experience in the field!

Benefits

Virtual Training Delivery

Training takes place in a single, interactive video call so your whole team can join no matter where they're located.

Immediate results guaranteed

Upskill your team in just one hour and reap the rewards of having a well-oiled live chat service instantly.

Training from LiveChat's #1 rated expert partner

Learn tips and best practices from LiveChat's #1 rated partner and tap into knowledge gained from 9 years and over 2 million chats worth of experience.

App terms

Legal Terms

By installing this app, you agree to the Marketplace Terms.

Support

How to use this app

To get help and support contact The Chat Shop. You can also suggest improvements or request new features in the upcoming versions of LiveChat Beginner’s Package.

Good to know

Frequently asked questions

What does the “Verified” status mean?

In LiveChat, we always appreciate creative and problem-solving apps, so at our own sole discretion, from time to time, we may grant some applications the “Verified” status (represented by a badge or so-called badged applications). The “Verified” status confirms only that an application went through our usability review from the user's perspective. In any case, it is the Application Provider who has full responsibility for the application and its security level towards clients and any other third party.