Chat Automation by Ultimate
Offer instant, automated chat support 24/7, in 109 languages
Ultimate is the #1 virtual agent platform for high-volume customer support organizations that are serious about delighting their customers with automated chat support.
Scale your business and support capacity without scaling costs
Save your agents and customers time
Reduce operational costs by eliminating repetitive tasks
What makes Ultimate different from other bot and automation providers?
We’ve built a deep integration with LiveChat that allows you to:
Retain all of your conversation data in LiveChat, not a third-party app
Seamlessly escalate to human agents
Measure the performance of your bot in LiveChat
Use LiveChats native chat widget
We integrate with your existing tech stack to:
Capture unique inputs like order numbers and tracking IDs
Provide your customers with real-time information from your data warehouse
Process API calls for workflows like returns and exchanges
We’ve been in the game for over 6 years:
As one of the original AI platforms, we are constantly adapting our in-house AI
Brands like Felyx, Gorillas, and FINNAIR trust our AI models
The top e-commerce, finance, travel, telco, and health-tech companies use Ultimate to increase efficiency and maximize ROI
Security is no joke to us - we are GDPR and SOC2 type-2 compliant
Are you ready to invest in cost-saving technology to delight your customers and agents?
Key Features
Automation may seem complex, but the setup is easy. Onboarding is tailored to your company’s unique goals so you can get up and running fast. In a few short weeks, you’ll be providing better, faster, more joyful customer experiences and driving rapid results with customer service automation.
Turn your support team into a revenue driver with a virtual agent that automates repetitive requests. It will cut operational costs, maximize the ROI of the tech you already use, free up your agents to focus on complex cases that need a human touch and improve CX to create lifelong, loyal customers.
Plug Ultimate into your current CRM with just one click. The result? No data silos and a no-code automation platform your team will love. You’ll be streamlining support across chat, messaging, email, and social in no time.
Benefits
Drive cost per interaction down and CSAT up with a custom-built virtual agent powered by conversational AI that:
- Automates 60% of customer requests across digital support channels
- Provides instant, 24/7 support in 109 languages
- Delivers instant, measurable ROI and cost savings
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account.