Ultimate is the #1 virtual agent platform for high-volume customer support organizations that are serious about delighting their customers with automated chat support.

Scale your business and support capacity without scaling costs

• Save your agents and customers time
• Reduce operational costs by eliminating repetitive tasks

What makes Ultimate different from other bot and automation providers?

We’ve built a deep integration with LiveChat that allows you to:

• Retain all of your conversation data in LiveChat, not a third-party app
• Seamlessly escalate to human agents
• Measure the performance of your bot in LiveChat
• Use LiveChats native chat widget

We integrate with your existing tech stack to:

• Capture unique inputs like order numbers and tracking IDs
• Provide your customers with real-time information from your data warehouse
• Process API calls for workflows like returns and exchanges

We’ve been in the game for over 6 years:

• As one of the original AI platforms, we are constantly adapting our in-house AI
• Brands like Felyx, Gorillas, and FINNAIR trust our AI models
• The top e-commerce, finance, travel, telco, and health-tech companies use Ultimate to increase efficiency and maximize ROI
• Security is no joke to us - we are GDPR and SOC2 type-2 compliant

Are you ready to invest in cost-saving technology to delight your customers and agents?