Increase the power of your customer service by installing Surveys.
Build your own custom surveys using 👉 text answer, 👉 single/multi-choice, 👉 or score field. (🛠 Pssst! A selection field for a large number of answers is coming soon.)
Finally, review the results of your surveys.
But first, make sure to check out the Surveys Guide!
Create surveys containing questions addressed to your customers.
Manage your existing surveys. It's up to you to decide which survey will be sent to each customer the agents chat with.
You'll get access to reports in the form of statistics or detailed customer responses.
Use ChatBot to take the weight off the shoulders of your agents and automate the feedback collection process!
Greetings are a wonderful feature for customer engagement. Use it to ask them questions in the survey!
Do you want to know your customer's opinion on a particular topic? Surveys allow you to get an answer to every important question.
If you want to get the customer's contact details after chatting, all you have to do is prepare a specific survey and send it to the customer.
Use the Score question in Surveys to quickly create an NPS survey and measure that valuable metric.