Super Trainer automations
Coach agents in real time with flexible automations: reminders, tags, and checklists triggered by chat events.
🔥 NEW: To-do checklists for agents that automatically set items as done 🔥
Super Trainer is an automatic coach that boosts team performance by automating reminders for agents and updating to-do checklists automatically during chats. It uses flexible automation built from conditions (triggers) and actions (outcomes).
Possible conditions include various factors, such as time-based triggers, message sender, contact details, message content, chat rating, custom variable values, chat source (e.g., WhatsApp, Messenger), assigned agent or group, tags, language, and more!
Available actions:
Display a private reminder for the agent,
Mark a checklist item as complete,
Add a tag to the chat.
Example use cases:
Complete a checklist item when an agent asks for a chat rating,
Send a private reminder if there's no customer reply after 2 minutes and tag the chat as “idle-client”,
If the customer visits a pricing page, remind them to offer a special plan and mark the “Offer discussed” checklist item as done,
If a customer message contains the word “problem”, show a reminder and add the “potential-issue” tag,
When a chat comes from Facebook Messenger, show a reminder about reply time limits and tag it as “fb-chat”,
Complete a checklist item when an agent sends obligatory information for a customer,
On weekends, remind agents to check for urgent issues and tag the chat as “weekend”,
When chatting with a first-time customer, show a reminder to welcome the customer and tag the chat as “new-client”.
Super Trainer ensures agents follow best practices — automatically and in real time.
Key Features
Create automation that will help your agents in every situation! You have a wide range of conditions to choose from, which trigger a reminder, a checklist item completion, or adding a tag.
You can start working on your automation right away - it will only take seconds! The setup is super easy, and no programming knowledge is required.
Don't worry - your customers will not know that the agent is superpowered with Super Trainer reminders and checklists.
You can be sure that your agents will not miss any reminders sent by the Super Trainer. All reminders are displayed inside the chat window - it’s impossible to miss them!
Manage your automations easily by using the available filter and sorting options. It's a great way to keep your Super Trainer clean and up-to-date.
You can add a tag you select to each chat where a automation is activated.
You can define a checklist of things to do for agents that will be visible in the customer details section. Items will be marked completed automatically based on set conditions.
Benefits
Do you need to remind your agents to inform the customers about that limited-time offer you've been preparing for a while? Our automations will do the job for you - thanks to the Super Trainer, you won't miss a single business opportunity!
customer satisfaction will skyrocket if you take care of the way your agents handle chat conversations - timely responses and relevant questions will surely make your customers appreciate your service.
Save yourself a trouble and be sure there is no need to contact the customer again to complete a missing piece of information.
Would you believe that your agents can be more efficient without even trying harder? Super Trainer will help ease the burden of remembering too many things and will let your agents handle more chats simultaneously.
With Super Trainer, agents get real-time tips, reminders, and checklists—triggered by what’s happening in the chat. No need for manual oversight or constant manager input. Your team learns as they work, effortlessly.
What's new
04.06.2025
We added the checklist action, the new automation wizard, and three new conditions: chat started from queue, next chat thread in a chat, and custom variable value.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact .BespokeChat. You can also suggest improvements or request new features in the upcoming versions of Super Trainer automations.