Take notes about returning customers or possible leads. Collaborate with other agents.
$2 / mo, per agent
Developed by Sikora Works
Works with LiveChat
Quick Notes app enables agents to save private notes inside chat threads. Notes are saved per chat in Chats and Archives sections. It helps share knowledge about the customer between all agents. Agents are able to see previous notes, create new or remove them.
Add note about the customer case during the chat
This feature helps agent to dig into customer case faster and resolve it in the blink of an eye!
Read previous notes about the customer in the archives
Check conversations with your customer and see if there are any notes left by your teammates!
Export all notes to CSV file for a specified date range or just export it for a single chat.
You can enable tagging your chats when a note is saved.
All in one!
Save notes from all conversations with customer in one place, without leaving the LiveChat application!
Try it for free
You can install this app for free! Price after the trial: $1/month
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Tutorial & Support
App tutorial and setup instructions how to use and properly configure this app with your LiveChat account.
To get help and support contact Sikora Works. You can also suggest improvements or request new features in the upcoming versions of Quick Notes.