Quick Notes app enables agents to save private notes inside chat threads. Notes are saved per chat in Chats and Archives sections. It helps share knowledge about the customer between all agents. Agents are able to see previous notes, create new or remove them.
This feature helps agent to dig into customer case faster and resolve it in the blink of an eye!
Check conversations with your customer and see if there are any notes left by your teammates!
Export all notes to CSV file for a specified date range or just export it for a single chat.
You can enable tagging your chats when a note is saved.
Save notes from all conversations with customer in one place, without leaving the LiveChat application!
You can install this app for free! Price after the trial: $1/month