Fast. Easy. Screen Share.
Median makes it easy to interact with the customers you are chatting with. No invites, installs, or downloads required. If they are on your site, then you can screen share with them.
When installed, you will be able to see what your customers are looking at on your website while chatting with them. If the customer needs further help you can put your mouse on their screen, highlight, scroll and even draw to help guide them to a solution.
Median uses a technology called cobrowsing to recreate a visitor's screen in a simple viewer for an agent to interact with.
The app requires a small snippet of code to be installed on your website in order to work.
Watch the onboarding video on how to get started.
Step 1 - Click the Install button.
Step 2 - Click on the blue Median Logo on the left side of LiveChat app.
Step 3 - Sign in with LiveChat, and click Allow.
Step 4 - Copy the code and install it in the body of your website. Below you can find the how-to videos for:
Note that Median Screen Share will only work on the pages the Median code is installed.
For more information visit www.HelloMedian.com or email us at LiveChat@HelloMedian.com
Key Features
When installed, Median does not require any invites, downloads, or installs. 1-Click Screen Share with ANYONE on your website!
Benefits
Faster support means a better customer experience! With Median there is no need to ask 20 questions in regards to the issues at hand. Simply look at the customers screen, diagnose the problem, and solve it.
Your speed to resolution directly impacts your customer satisfaction scores.
With Median Screen Share, providing customer support becomes much easier. The ability to easily screen share with your customers will have a compounding effect on your time.
- Short term benefits
- You and your team will experience a dramatic reduction in ticket times.
- Long term benefits
- You will be able to buy your time back from the future. The ability to screen share will not only fix issues faster, but allow you to show your customers how to avoid issues in the future! Eliminate repeating tickets forever.