KnowledgeBase is a knowledge base software for creating and managing your internal knowledge resources, as well as building a public help center for your customers’ self-service. Internal knowledge management features and Workspaces let you organize company and product knowledge across two knowledge bases. You get an easy-to-use help center, article management, rich text editor, analytics, quick search, and more.
Using AI, you can quickly generate proper help articles, titles and tags based on just a few pieces of crucial information.
Connecting KnowledgeBase with LiveChat gives your agents instant access to your knowledge base right inside the chat window - with knowledge resources. Connecting both tools will increase your response time and the productivity of your support team.
An external help center provides your customers with self-service around the clock. Your customers can find answers on their own anytime without the need of contacting your support. This means less workload for your team and a larger focus on the more burning issues. Your external help center can be customized to match your branding, including colors, favicon, URLs, and images.
Using Insights, you can discover how your articles perform and what the knowledge needs of your readers are. For more in-depth data, you can connect KnowledgeBase to Google Analytics. The Knowledge Base costs $59 / month per license.
See the full feature list here: https://www.knowledgebase.ai
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