Joomla!

Live chat for Joomla websites

LiveChat adds a chat widget to your Joomla website so visitors can ask your team for help while reading your pages. Use the conversation to clarify a service, explain how to register, or direct someone to the information they need.

LiveChat gives agents tools such as saved replies, chat transfers, and file sharing. For example, an agent can answer a registration question with a prepared response and share the relevant document. Your team handles these conversations in LiveChat; Joomla remains the place where you manage website content.

Check Joomla extension compatibility first

The LiveChat extension listing identifies compatibility with Joomla 3. It does not confirm support for newer Joomla versions. For a newer Joomla installation, confirm the installation method with LiveChat support and your site administrator before proceeding.

You need access to install and configure Joomla extensions and a LiveChat account. LiveChat offers a 14-day free trial, followed by a paid subscription for continued use. Review current LiveChat pricing.

How the documented Joomla 3 extension connects

For a compatible installation, the Joomla setup guide describes these steps:

1. Open the extension installer in your Joomla administration panel and search for LiveChat using Install from Web.
2. Select LiveChat, install it, and enable the extension.
3. Open LiveChat in the Plugins section.
4. Select Sign in with LiveChat and connect your account.
5. Visit a public page and check the widget before your team starts taking chats.

Joomla setup questions

What if my Joomla version is not listed?

LiveChat also provides a JavaScript installation method. Your administrator must check where your Joomla template allows site scripts and whether that method suits your installation. It is separate from the Joomla extension.

1. In LiveChat, open Settings, Channels, then Website and copy your account's code.
2. Have your administrator add it before the closing body tag on the pages where chat is needed.
3. Check the published pages on desktop and mobile, send a test message, and confirm it reaches your team.

These are the general widget steps, not a verified installation guide for each Joomla version.

Do I need to enter a license number?

The published plugin guide uses Sign in with LiveChat to link the account. Follow that process rather than assuming a license-number field is required.