Drupal

Live chat for Drupal websites

Connect your Drupal website to LiveChat so visitors can ask questions while browsing your content. A chat widget gives your team a place to explain a service, help someone locate a resource, or clarify the next step in an inquiry.

The website widget and the Drupal module are different parts of the setup. LiveChat handles the conversations. A module or site script places the widget on your pages. Choose the installation method against your Drupal version and theme before adding chat.

Choose an installation method for your Drupal version

Check compatibility before installing the Drupal live chat module. The LiveChat Drupal tutorial documents Drupal 8. The Drupal.org LiveChat project currently reports no supported stable releases. These sources do not establish compatibility with current Drupal versions.

For a new setup, ask your site administrator to assess LiveChat's JavaScript installation method. You need a LiveChat account and permission to add the code to your site's rendered pages. Where that code belongs depends on the Drupal theme and implementation.

How to add the widget with JavaScript

1. Sign in to LiveChat and open Settings, Channels, then Website.
2. Copy your account's installation code.
3. Have your site administrator add it before the closing body tag in the pages where chat should appear.
4. Check the published pages on desktop and mobile. Send a test message and confirm your team can answer it in LiveChat.

Before you offer chat to Drupal visitors

Decide which pages need a conversation with your team, then have your administrator check those page templates. Test a public page and, if relevant, a page that requires a login. Confirm the widget appears where intended and does not cover navigation or form controls. Keep a record of the installation method so it can be checked after theme changes.

Drupal setup questions

What does the older module setup involve?

The Drupal 8 guide describes uploading the module, installing it under Extend, then opening Configuration, Web Services, and LiveChat. Sign in with LiveChat to connect the account. Use those instructions only after confirming the module suits your installation.

Does the trial include ongoing free service?

No. LiveChat offers a 14-day free trial and requires a paid subscription for continued use. See LiveChat pricing for current plans and feature limits.

Can I use the module's display settings with the code method?

The older module guide describes mobile visibility and sound controls. Adding JavaScript does not install those Drupal module settings; configure the widget through LiveChat and discuss any site-specific display rules with your administrator.