The Desk.com integration allows moving cases from chat to your help desk. It enables you to create tickets from ongoing and archived chats as well as assign them to agents. You can also easily monitor the whole ticket history right from the LiveChat window. This will simplify your support activities and let you keep communication with customers in one place.
Desk.com is help desk software and a ticket application that keeps customers happy. It connects multiple support channels from social media, like Facebook and Twitter, to more traditional channels like phone, chat, and email and collects all customer inquiries in one simple interface.
Desk.com's productivity tools and automation will help you solve more customer problems in a shorter time. What's more, the tool comes with the Salesforce integration, which means that your sales and service teams are always in sync. With this software, you can also set up knowledgebase for multiple brands, quickly answer on customers cases and collect valuable metrics that will help you improve the support process.
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