- The integration is free to use
- 877 teams are using it
- Help desk
The Desk.com integration allows moving cases from chat to your help desk. It enables you to create tickets from ongoing and archived chats as well as assign them to agents. You can also easily monitor the whole ticket history right from the LiveChat window. This will simplify your support activities and let you keep communication with customers in one place. Desk.com is help desk software and a ticket application that keeps customers happy. It connects multiple support channels from social media, like Facebook and Twitter, to more traditional channels like phone, chat, and email and collects all customer inquiries in one simple interface. Desk.com's productivity tools and automation will help you solve more customer problems in a shorter time. What's more, the tool comes with the Salesforce integration, which means that your sales and service teams are always in sync. With this software, you can also set up knowledgebase for multiple brands, quickly answer on customers cases and collect valuable metrics that will help you improve the support process.
See the setup instructions on how to properly configure this app with your LiveChat account.
- Create tickets on the fly and from Archives
- With our Desk.com integration, you can easily turn your chats into tickets on the fly – and all of that with just a single click! And if you think that one of your archived chats should find its place in Desk.com, we will take care of it for you as well.
- See a customer's history while chatting
- Chat with your customers and check their ticket history at the same time! With LiveChat for Desk.com, you can see what other tickets your customers opened in the past – without leaving your LiveChat application.
- Boost your operators productivity
- View chat transcripts, offline messages and visitor details from LiveChat directly in the Desk.com interface.
- Enhance the customer experience
- With the LiveChat integration for Desk.com, it’s easy to monitor customer engagement, conduct quality control and both support and supervise agents.
- Document all customer interactions
- Using LiveChat and Desk.com makes it easy to manage all of your customer requests and follow-up activities from one place.