Customer Notes is a simple yet very handy app that enables you to take notes about your customers during the chat. The next time your customer comes back, you will know what is going on with a quick glance at your notes.
Quickly jot something down while chatting with a client without leaving a conversation.
Keep your notes visible on the right-hand side and have all the important information about your clients close at hand.
Your notes can be viewed by all team members and can help them deliver efficient assistance.
You can easily delete notes that are no longer useful.
The wide range of chat tools provided by LiveChat allows serving clients much faster. React to problems when they occur and delight customers with effective, well-tailored assistance, boosting satisfaction rates at the same time.
With LiveChat, you can get a chance to provide constant customer assistance. Proactively engage your visitors and have an actual impact on your sales. It’s up to you whether you prefer sending automated chat invitations or personalized messages. The bottom line is that your clients are assured they can always rely on your help and guidance.