Manage your customers where you're already interacting with them, right inside LiveChat. You can see customer payment histories, refund charges, manage subscriptions and much more. Dramatically speeds up your billing support workflow.
Automatically see your customer's payments next to their conversations as soon as you connect to a chat session. ChargeDesk uses a unique algorithm to match your payment data up to your LiveChat conversations.
Create & refund charges in seconds. ChargeDesk connects directly to your payment gateway so you'll receive immediate feedback when an action is performed.
Change subscription plans, or cancel them inside the ChargeDesk app. You can also extend trial periods for some payment gateways.
Edit the details which appear on a customer's invoice including adding VAT numbers. You can immediately download updated invoices and send them to your customers. You can also apply coupons to customers, securely update their card on file right inside the app.
Works with your existing e-commerce setup - in most cases no coding or changes are needed.
Having payments next to your support tickets dramatically speeds up the time it takes to respond to support tickets. Support agents have an immediate picture of the customer's purchase history and can much better understand who a customer is.
ChargeDesk allows you to make changes to your customers payments (such as performing refunds, cancelling subscriptions) on the fly without having to juggle multiple systems. Agents receive immediate feedback so can tell a customer that their refund has gone through in seconds.
Received a chat from a customer your need to take a payment from? ChargeDesk enables you to generate a secure billing pages for your customers in seconds.