AskGuru
AI-powered helper that finds the right information and automatically generates responses for users
- LiveChat
Forget about balancing between fast support and personalized support!
Provided a user’s query, AskGuru will find the most relevant sources of information in your knowledge sources and previous conversations with customers. On top of that, AskGuru will generate a comprehensive and polite answer to the user’s questions, so all is left for the agent is to validate it and send it to chat!
The agent does not need to search for additional information or ask their colleagues or senior specialists. Onboard new support agents easily: AskGuru will advise them on the best answer and where to seek additional knowledge. It is like their personal "Support lead" that stands on the whole team’s wisdom!
Key features
Quickly navigate to the information that is most relevant to the current support case
Forget the speed-vs-quality support trade off. Comprehensive AI-generated answers make fast and personalized customer support a reality
Coming soon…
Benefits
Let you new agents be productive from the very first day. AskGuru will help them educate and keep up!
Save precious time on information search and answer composition
App terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact AskGuru, Inc. You can also suggest improvements or request new features in the upcoming versions of AskGuru.
Frequently asked questions
What does the “Verified” status mean?
In LiveChat, we always appreciate creative and problem-solving apps, so at our own sole discretion, from time to time, we may grant some applications the “Verified” status (represented by a badge or so-called badged applications). The “Verified” status confirms only that an application went through our usability review from the user's perspective. In any case, it is the Application Provider who has full responsibility for the application and its security level towards clients and any other third party.