Forget about balancing between fast support and personalized support!
Provided a user’s query, AskGuru will find the most relevant sources of information in your knowledge sources and previous conversations with customers. On top of that, AskGuru will generate a comprehensive and polite answer to the user’s questions, so all is left for the agent is to validate it and send it to chat!
The agent does not need to search for additional information or ask their colleagues or senior specialists. Onboard new support agents easily: AskGuru will advise them on the best answer and where to seek additional knowledge. It is like their personal "Support lead" that stands on the whole team’s wisdom!
Key Features
Benefits
App Privacy
The developer AskGuru, Inc indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy. App installation indicates your acceptance of the terms and conditions set by Text, Inc. Marketplace.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact AskGuru, Inc. You can also suggest improvements or request new features in the upcoming versions of AskGuru.