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Segment: live chat in your store or app

Krzysztof Kraus
2 min read
updated: Apr 4, 2023

Adding LiveChat to your Segment is really easy - in few simple steps, you will be able to chat with your website visitors and your mobile app users via LiveChat.

You will need your LiveChat License ID to connect Segment with LiveChat. In order to locate your license ID, go to Settings>Channels>Chat Page in the LiveChat Agent App and copy the license ID found there.

Locating license ID in LiveChat Dashboard

InstallationLink icon


Log in to your Segment account and go to the Connections category.


Select Destinations.


Choose the Add destination button.


Choose LiveChat from the list of available integrations.


Pick Configure LiveChat to proceed.


Choose JavaScript as a Source and select Next.


Provide a name for the destination and select Save.


In destination settings choose License.


Provide your LiveChat license number and pick Save.

Finally, use the toggle next to the destination name to enable it.

Done! LiveChat is now installed on your website. To start chatting with your customers, all that you need is one of our applications, available for both desktop computers and mobile platforms – iOS and Android.

Adding LiveChat for a particular groupLink icon

If you run multiple websites and you are using our Groups feature to handle your websites by different departments, you can assign the number of group that you would like to assign to your Segment page.

In destination settings choose Group.
Input the group’s ID number and pick Save.

To find the group ID, log to your LiveChat web application and go to the Team section of the app.

Select the appropriate Group.
The group ID will be visible at the end of the URL address in your web browser.
Click here to learn more about group management.
Click here to learn more about group management.

Recording LiveChat eventsLink icon

Optionally, you can record LiveChat events such as message events, conversation start and end events and automatically send them to other tools you have enabled in your Segment.

In destination settings pick Record LiveChat events.
Switch the toggle to the on position.

Now your Segment is integrated with LiveChat and you can start using it right away! Hopefully you have found this article helpful but if you have any additional questions, feel free to start a chat with us - we are available 24/7/365!

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