You will need your LiveChat License ID to connect Segment with LiveChat. In order to locate your license ID, go to Settings>Channels>Chat Page in the LiveChat Agent App and copy the license ID found there.
Log in to your Segment account and go to the Connections category.
Choose the Add destination button.
Choose LiveChat from the list of available integrations.
Pick Configure LiveChat to proceed.
Provide a name for the destination and select Save.
In destination settings choose License.
Provide your LiveChat license number and pick Save.
Finally, use the toggle next to the destination name to enable it.
Done! LiveChat is now installed on your website. To start chatting with your customers, all that you need is one of our applications, available for both desktop computers and mobile platforms – iOS and Android.
Adding LiveChat for a particular group
If you run multiple websites and you are using our Groups feature to handle your websites by different departments, you can assign the number of group that you would like to assign to your Segment page.
Optionally, you can record LiveChat events such as message events, conversation start and end events and automatically send them to other tools you have enabled in your Segment.
In destination settings pick Record LiveChat events.
Switch the toggle to the on position.
Now your Segment is integrated with LiveChat and you can start using it right away! Hopefully you have found this article helpful but if you have any additional questions, feel free to start a chat with us - we are available 24/7/365!
ekmPowershop: LiveChat in your store
Convert your website visitors into customers with EKM and LiveChat integrations. Read on to learn how to implement live chat on your site.