Free Customer Service Training

Improve your customer service skills with this 5-part email course

What will I learn?

How to retain and keep customers happy
Techniques to work on your attitude and stay positive.
How to deliver a jaw dropping customer experience.
How to handle customer complaints like a pro
How to identify and talk to different types of customers
How to make customer support a feature of your product

Start working on your skills!

Get a daily dose of customer service know-how delivered straight to your inbox.

Why should I care?

While customer service tips are considered as best practices, customer service training is key for upgrading your support skills to deal with different types of customers and deliver higher satisfaction.

The customer service training aims to improve soft skills, like communication, empathy, emotional intelligence, but also technical skills, including typing speed and software knowledge.

customer service skills can be trained
customer service training programs

Types of customer service training programs

Training programs come in different flavors – customer service training manuals, courses, tests, e-books or workshops.

This email training covers the customer service training course part – it’ll help you hone skills related to communication, sales, analytical thinking and tech.

Improve your customer service skills with free tools

Already a PRO? Check yourself with our Customer Service Quiz or Typing Speed Test and find out whether you are a true Support Hero!

Looking for more knowledge? Be sure to check LiveChat’s Reports, Ebooks, Benchmark Tool and Blog posts.

customer service skills can be trained

Put those skills at use!

LiveChat is the fastest way to connect with your website visitors. Talk to them in real-time, track their behaviour and improve conversion. Give us a try.

Try for free